The two lady receptionists were helpful and good Waiters at breAkfast were cold. Male receptionist seemed cunning

Boyfriend and I came in early spring, which is a time not many people visit the city. Had an eventful travel from Zagreb to Dubrovnik, including flight delay, plane diverting to Split because of bad weather, shaky landing, and 4 hours uncomfortable bus transfer to Dubrovnik. The hotel staff gave us warm welcome, and offered to take ham and cheese to our room, although it is already late at night and the kitchen is closed. Room decoration is nice. Thoughout the 3 nights' stay, the staff was very helpful with our problems, for example when I needed to see doctor and buy medicine, and when we need to buy bus ticket. Will stay here if we travel to Dubrovnik once again.

以特惠價享受到這間有歷史積累的5星飯店讓我十分満意！ 早餐優秀，其他時間的餐點亦有該有的品質但選擇不多。

Staff was awesome as was location

Acomodações muito boas, localização excelente

Havalandırma sistemi çalışmıyordu ve klima çok aşırı gürültüydü. Havaların soğuk olduğu bir dönemde bu kadar yüksek puan verilmiş bir otelin havalandırmalarının bozuk olması ve bu şekilde müşteri kabul etmeleri kabul edilemez.

It’s a beautiful hotel in the most spectacular old town! Plus, extremely friendly and helpful attention. I really recommend a stay here.

In general, the condition of the room was pretty poor. The bathroom had a lot of different problems and needs be fully reconditioned. The bath/shower was dirty and difficult to use without spraying water everywhere. The room has an alarm or detector that blinks brightly at night and the bulbs for lights over the paintings flicker even when power is turned off requiring a sleeping mask.

Location in the old town is perfect, room cozy , staff friendly

Wonderful hotel with lots of history. The staff were friendly and very helpful.

Beautiful hotel, very nice staff

Room was beautiful and staff very accommodating and polite and helpful, excellent breakfast, highly recommend

It was a wonderful stay, with personalized service. We loved the history of the hotel and the details of the amenities. Breakfast was awesome! Sonja was terrifically helpful, whether it was arranging transportation, offering tips on what to do and where to eat, or just being there to share facts about Dubrovnik! Staying in the walled city in such a luxury boutique hotel was absolutely worth it.

数えくれないほど国内外旅行しているけど、過去最高のおもてなしだった。ロケーションも良く気軽に部屋に戻る事もできる 豪華ではないけれど整っていて、 間違えなく私にとっては最高なホテルでした。

Where do I begin? I had no idea I was booking the most gorgeous room in the most stunning building in a perfect location. Add to that an amazing staff! Shout out to Marin who greeted us at the old city’s gate and insisting on lugging our 4 large pieces to the hotel. Always a smile on his face, sweet, happy, and informative. The whole staff was great but unfortunately I don’t recall their names. I can’t wait to recommend to friends who are planning a trip to Croatia. ❤️

Definitely a case of paying for location. It was twice as much as other smart hotels eg hilton and rixos which are both within an easy walk to the city walls. Having paid over £400 per night for the room we were disappointed to find ourselves in an attic with no windows-just a skylight. Also our heating/air con unit did not work.

Excelente servicio y ubicación

Great hotel with the best location in Dubrovnik (if you want to be in the old town). Staff was friendly and very helpful.

Fantastic location in the heart of the old town. Great porterage service to/from taxis and buses. Excellent breakfast. Let down only by room replenishment - water, tea bags, toilet rolls not stocked up over a 4 night stay. Given the hotel costs over €500 per night this was poor.

The staff was wonderful and the room was lovely. Was a very busy area but the room was very quiet. Bed was comfortable. Breakfast was included with the room and had a lot to choose from. The shower set up in the bathtub left a lot to be desired and made showering a challenge.