The room we stayed is little bit old and no window as well. The air circulation was not so good. Nice and helpful front desk guy, so overall is acceptable.

Great location, courteous staff, spacious room

This was a perfect location for us to explore Centro Merida. The property is lovely, the room was spacious enough for our needs, & the AC worked great. Beds are stiff and only have standard size *firm* pillows - could definitely use more padding to soften up the mattress & would have liked some pillows that were not so fully stuffed.

Conveniently located, clean rooms with air conditioned, and friendly staff.

Excellent location. Excellent staff

Muy bueno

Si había tiendas cerca, restaurantes, y el aire acondicionado exelente

The room we booked via Expedia was the hotel's cheapest room in the older part which was fine but smaller than the other rooms in the newer building. The location can't be beat! The property seems to be aging and needs some updating but still nice. My only complaint is the quality of towels in the bathroom was of very low quality and torn both ends. This is the second time we have torn towels when we stayed in the cheaper rooms in the older section of the hotel. This is an area management needs to address.

Clean and comfortable room. Very friendly staff. Lovely decor and quiet and beautiful grounds made you feel like your were staying in a more remote resort when you are in the middle of downtown. Room service didn’t come through with our morning coffee, but we chalked that up to bad communication. Would stay here again when looking for a place in Centro Mérida.

Beautiful hotel room was lovely it was exactly like the photos.Staff were very helpful location was excellent.

Very cute hotel, centrally located. Clean comfortable room. Front desk was excellent, he helped with travel arrangements. Highly recommend.

Spacious and clean room, excellent central location, near restaurants and shops

lovely hotel, friendly helpful staff and we had a good stay.

The staff was friendly and helpful. Great location! The rooms were a nice size and the HVAC seemed to handle the winter weather well. The property was nice and clean and inviting to hangout outside. There was also a very friendly cat that roamed the interior and greeted guests. However, my biggest issue was the WiFi was spotty. We were on the second floor and it would cut out intermittently. Overall, I would strongly consider coming back!

Todo impecable

Lovely hotel and excellent location. We had a great time over New Year’s Eve. The breakfast (if you opt in to have breakfast included) is in the restauarant attached to the hotel and offers a variety of choices off their breakfast menu. There is a gated parking lot also on site for 10 cars. We were assigned a specific spot for our 3 nights which was a benefit knowing it wasn’t a “first come first serve” each day. Rooms with pool view are really lovely. What a hidden gem of a hotel with a great small pool, palapa and garden area.

Very modern hotel. Very well located. Easy park. Friendly staff and very clean. The only thing is that the breakfast doesn’t match the quality of the hotel, but it is still tasty.

The room was beautiful, very spacious, clean and tastefully decorated. The shower had great water pressure. Staff were all friendly and ready to help if needed.

Room was spotless and cleaned well every day of my stay

Todo estuvo perfecto