The room we stayed is little bit old and no window as well. The air circulation was not so good. Nice and helpful front desk guy, so overall is acceptable.

Es un hotel limpio, Los empleados muy agradables, servicio muy atento. Nos gustó mucho la ubicación porque quedaba cerca el centro y cerca del Paseo Montejo. En el restaurante Soberana (del hotel) te preparan box lunch para llevar desayunos por si quieren salir de paseo muy temprano.

Super ubicación. Todo muy bien.

Excelente relación calidad-precio. Es un hotel bonito, limpio, cómodo, y excelentemente bien ubicado. Si lo volvería a elegir como hospedaje en Mérida.

I am very glad I stayed at Casa Lucía Hotel Boutique for several reasons. The main one was the location. The hotel is conveniently located across from Plaza de Santa Lucía. From Thursday through Sunday, there is live music until about 10:00 or 11:00 p.m. I really enjoyed the atmosphere in the plaza, but I could not hear the music from my room, so it was quiet when it was time to sleep. The room felt more like a comfortable studio apartment than a typical hotel room. It was spacious, with enough room for a kitchenette and a large closet. The room, and the hotel in general, were spotless and very well maintained. Another reason I enjoyed my stay was that almost everything I wanted to see was within walking distance. I rarely needed transportation. The staff was always friendly and helpful. One evening I went to the front desk looking for some ice. The young man at the desk immediately offered to bring it to my room. About five minutes later, he showed up with a bucket of ice. It was a simple gesture, but it showed the excellent customer service they provide. I would definitely stay at Casa Lucía Hotel Boutique again and highly recommend it to anyone visiting Mérida.

muy buena

Beautiful room. Walking distance to pretty much everything. Small shampoo and conditioner bottles were good for maybe 2 showers. Bed linens changed daily, but 1 wash cloth for all 4 of us. 2 free bottles of water everyday was nice but we were 4 people. Wonderful, helpful staff.

Todo muy bien. El recibimiento extraordinario.

La Ubicación es sorprendente, puede llegar caminando a toda la zona del centro El hotel es muy bonito muy cómodo y muy limpio. Lo único malo es el estacionamiento es muy caro para lo que ofrece uno tiene que bajarse abrir y cerrar la puerta y los fines de semana cierran la calle, así que el acceso al estacionamiento es un poco complicado. El personal es muy serio, no son groseros, pero tampoco amable, como le preguntamos algo eran muy secos y una joven que estaba en recepción siempre sentada y con cara de molesta, le preguntaba cosas del estacionamiento y contestaba muy mal

Excelente hotel, buena ubicación, cuarto y baño cómodos, el área de la piscina bonita y acogedora, personal amable. Todo perfecto!

La habitación es pequeña, el baño por la tina es grande. Debajo de los muebles estaba muy sucio y para rematar en baño me salieron 3 cucarachas, 1 de ellas en la toalla. Al final me prestaron un raid y me ofrecieron cambiarme de habitación pero ya era de madrugada y yo no quise. Va uno a descansar y que hueva.

Great location, courteous staff, spacious room

This was a perfect location for us to explore Centro Merida. The property is lovely, the room was spacious enough for our needs, & the AC worked great. Beds are stiff and only have standard size *firm* pillows - could definitely use more padding to soften up the mattress & would have liked some pillows that were not so fully stuffed.

Conveniently located, clean rooms with air conditioned, and friendly staff.

Excellent location. Excellent staff

Muy bueno

Si había tiendas cerca, restaurantes, y el aire acondicionado exelente

The room we booked via Expedia was the hotel's cheapest room in the older part which was fine but smaller than the other rooms in the newer building. The location can't be beat! The property seems to be aging and needs some updating but still nice. My only complaint is the quality of towels in the bathroom was of very low quality and torn both ends. This is the second time we have torn towels when we stayed in the cheaper rooms in the older section of the hotel. This is an area management needs to address.

Clean and comfortable room. Very friendly staff. Lovely decor and quiet and beautiful grounds made you feel like your were staying in a more remote resort when you are in the middle of downtown. Room service didn’t come through with our morning coffee, but we chalked that up to bad communication. Would stay here again when looking for a place in Centro Mérida.

Beautiful hotel room was lovely it was exactly like the photos.Staff were very helpful location was excellent.