Good location, near Casino, overall good. There is spacious

還算不錯的住宿經驗 飯店位置不錯距離碼頭很近服務人員的態度也很好 不過早餐普普通通

靠近碼頭，遊客區，買東西及吃東西都很放便，酒店員工好有禮貌，大堂整潔寬趟，執房沒有半點馬虎，值得一讚，惟獨一間五星級酒店竟然沒有機場接送，非常可惜，要扣一點分，機場至酒店其實衹十分鐘車程，但要客人大費周章，大為不便。

早餐好豐富又好味

excellent staffs,good breakfast,complementary mini bar in room, we had a wonderful vacation .

酒店早餐非常豐富美味，房間非常舒適，服務員very nice！地點方便，整體而言非常滿意！

The location is good, 5-10 mins to the night market, beach and supermarket, and of coz, down stairs is casino. The staffs are helpful, i booked all activities at the hotel. They also gave us a free bar vouchers, we do enjoy the stay at the hotel.

some staff are quite nice, but some seems not very welcome customers from Asian country

早餐十分正！

Enjoyed our short stay in our room. I attended a function at Pullmans across the road from the Casino. Everything ran smoothly from start to finish.

Hotel should state that they are not family friendly. One evening we purchased drinks and sat down to watch the live entertainment but were told to leave as we had a 10 year old child with us and children were not allowed. I was shocked. Explanation from staff member was robotic and not her fault. We were so disappointed as we like live music and like to dance and sing along. Never went there again. Noticed that the place had zero atmosphere so not surprised if they scare off families like that from the entertainment area, what do you expect? One evening I saw a band singing to an audience of two people! Never going there again and will not recommend. We ended up spending our evenings over at Riley Hotel where they were more family friendly. Also went there during day to their family pool as it was nice and you could order coffee. Can’t order coffee to the pool at Pullman, only alcoholic drinks. Should have booked a different hotel. I am so annoyed as we spent a lot of money staying there for a week holiday.

This was a wonderful place to stay and visit the Great Barrier Reef. The hotel is perfectly located, with a 5 minute walk to the marina where all the tours begin for the Great Barrier Reef. The staff were so friendly and helpful in the most wonderful way, and a special thank you to Jacob. The restaurants and their staff were so kind, and the food ever so generous and delicious. Not to forget their amazing breakfasts, any meal will be a great start to your day of sightseeing. Our rooms were clean, quiet and spacious with a lovely view of the city. All in all a truly magical experience. Highly recommend staying here.

Premium personal

Very friendly and helpful staff. It's an old property so decor looks a bit dated but most of the modern facilities and conforts are still there. Location is excellent, close to city centre and reef terminal. Overall, really enjoyed my stay here and def will stay again should I visit Cairns again

Wonderful staff, very friendly and efficient. The rooms are spacious and well kept. Would come back to this hotel again.

Love this property stayed before never dissapointed Doorman Matthew so helpful

Fantastic service

The housekeeper's response was bad, such as not replenishing the requested amenities.

ホテル自体は良かった。部屋は広いしシャワーやジェットバスも良い。立地もいいしスタッフの対応もよい。ウォーターフロントやカジノに気軽に遊びに行けるのもよい。ハウスキーピングが最悪だった。きちんと清掃されない、アメニティが補充されない、ゴミが捨てられない、汚れたままのコップが戻されるなど毎日指摘をしなければならなかった。そこだけ本当に残念。

とても快適に過ごすことが出来ました スタッフの方もいつも笑顔で、親切に対応してくれました ホテルはスーパーも近く、レストランやカフェも徒歩圏内で、とても便利な立地でした。