Wonderful hotel staff and food amazing. Had a dog friendly room overlooking river which was perfect will definitely return.

Great staff, great location and gardens. Stains on carpets in several areas, breakfast buffet disappointing, decor needs freshening up. Parking charge of £10 per night surprising and disappointing.

Lovely friendly helpful staff

We loved our stay - beautiful clean room and spa facilities. Stunning balcony views. Excellent breakfast and evening meal. No complaints!

Great friendly helpful staff

Great!

Good

We stayed in the Lodge 1, it was aesthetically really beautiful! The only downside is you can hear EVERYTHING from next door, which wasn’t too bad for us because it was just TV but I can imagine if you had a rowdy next door neighbour in the lodge you’d be extremely disappointed. The Spa was beautiful and intimate it is a great escape for a couple… However, two elements of the shower didn’t work, the hydropool could use a bit of maintenance and a little bit of atmospheric music would be great (there is speakers). Besides this, it’s picturesque and relaxing facility. Breakfast here is AMAZING like 10/10 the best hotel breakfast I’ve had. You have both a continental breakfast, and you have a made to order menu. I ordered the eggs florentine and my partner ordered the porridge, both were great. This a hotel I’d definitely come back to and recommend for couples or friends looking for a relaxing getaway in the lakes :).

The staff were generally helpful but it felt chronically understaffed, receptionists serving tables. No one manning the bar and having to find someone to serve us after 10 minutes. However, this trip was meant to be a real treat and we left feeling like we had wasted a lot of money on a really bad experience. The food is ridiculously overpriced for what it was and in our opinion not worth it. The whole building was uncomfortably hot. The noise level was unbearable late into the night, from staff exiting the kitchen area and fellow guests. The bar area was covered in dust, carpet heavily stained and the sofas smelt like wet dog. The trays the food and drink were served on were covered in food and drink debris. The spa was so tiny and dishevelled, when we entered there was 3 people already in there and that left no where for us to sit, there was a rusty bin, mould and just generally things were broken. The hotel looked like a really nice luxury experience and we felt like we had pushed the boat out to book this hotel for our first wedding anniversary. It was a great disappointment and we only stayed the second night because we had already paid it.

Value for money…. The rooms are not the cheapest, but they are worth the money. From start to finish the say was perfect. The staff were super friendly and went out of their way to welcome you. We wished we had stayed another night and will definitely come back. The food and selection for breakfast was great and they accommodated our miniature poodle throughout our stay with a special welcome basket on arrival. All in all a wonderful getaway, thank you.

Amazing all round. Big bedroom with great views, amazing food in the restaurant, kind and helpful staff, and the spa was incredible after a day of browsing the local towns and some walks around the lakes. Perfect central location too as a base for our trip, with easy access south to Ambleside and Windermere or north to Keswick and across towards buttermere. A luxurious stay that made our trip complete.

Bathrooms need regrouting and thorough cleaning. Also spa has broken tiles in the floor. The grounds around the back of Hotel need a good cleaning. Not a 4 star hotel. Also you have to pay for parking if you don’t book direct with hotel

Lovely hotel in fantastic location. Excellent spa facilities, room had everything you could need. Staff were really helpful and could not have done more. Highly recommend. We will be returning.

Perfect stay in a wonderful location. The hotel was welcoming and the staff excellent - nothing was too much trouble. Beautiful gardens to sit and enjoy, small but delightful spa, lovely restaurant - dinner and breakfast were delicious. Can’t fault anything. Will definitely go back. Highly rated proper 4* hotel

Staff were all helpful and super friendly. The room was clean and a good size. We had dinner on the restaurant one night and two breakfasts- all were delicious.

Great location. Excellent, peaceful escape. All the staff were outstanding. Restaurant quality very good. Only downside was that the rooms were showing their age and needed a freshen up. In spite of this, we’d stay again because all other popsicles were so strong.

The overall stay was excellent. Food lovely & staff friendly. Rooms etc were spotless. The only issue was no lift. It was a struggle for my father in law to get up 2 flights of stairs. However, this didn’t deflect from having an enjoyable stay. Thank you.

a very faint smell after dogs in my room. the spa had a few tiles that came off and one of the misty showers didn't work. however, the room-upgrade was grate and the food lovely.

The hotel is in a beautiful setting. Quiet and peaceful. We stayed in a room with a balcony with lovely views. The room was small and in need of an upgrade in my opinion. Older furniture. The bathroom whilst a good size with nice toiletries was also looking tired in parts. The reception staff were very helpful and friendly. We ate Sunday lunch in the restaurant. The restaurant is lovely. The food was excellent.Although not very very generous on portions of vegetables. The service was excellent during the lunch however a little disorganised at breakfast. Nice touch of complimentary gin and tonic in the room . However when we asked for ice and tonic for the room it never arrived. The spa facilities are in a lovely setting are small only 4 heated loungers so a little crowded. Best to go in quiet times. The outside seating is fab with outdoor heating. Breakfast was nice but had to ask for several items during our breakfast. We found all the staff to be very friendly a credit to the hotel. Just a few minutes walk into Grasmere centre.

Lovely Hotel, beautiful grounds / gardens and bonus of spa facilities. Every member of staff was warm, welcoming and helpful. Great breakfast choices.