Gabrielle
4.0
/10
评论于 13几周前
Expedia Group verified review
The room was initially clean however there's a real ant infestation problem across the entire site and by the first morning the kitchen floor was crawling. We didn't realise the extent of the ant problems until we were packing our car, ants had managed to get into our car as the curbs were crawling with nests. The reception staff couldn't care less about this issue and shoo'd us away when we mentioned compensation to clean the car.
The beds were so uncomfortable, we would've probably been better off sleeping on the floor and to have to pay to hire bed linen is very strange.
The restaurant doesn't have aircon and you have to sit outside which isnt ideal in 37° heat. There's lots of space inside the restaurant but only a few tables in the outside area that you can dine so many people were being turned away.
There's a lot of disused space/function rooms and again no aircon in the bar near the restaurant.
The restaurant staff were okay. The waiter Marco was great, he was running around like there was a fire beneath him, poor guy was doing the job of 4 people.
The only good thing about the place is the pool area, the area is clean and the pool staff are good including the 'Smile Makers' who interact all day with the kids.
Unfortunately the resort is a little too far from the town Colombare when walking in excessive heat, it needs a back entrance to save 20 minutes from the walk.
Over all, this is a budget stay, similar to Butlins and not worth the money paid.
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