We were a group of 10 persons, occupied 5 rooms for staying 2 nights. The hotel generally speaking is a good hotel, with clean and comfortable rooms. However, two of the rooms were found problem in water supply for bathing where only hot (very hot) water supply but no cold water for the shower. When asking for repairing service in the late night, the reply was unfavourable. Until the next morning, only one room could be fixed while the other was settled by changing another room for my friends.

Breakfast really good, everything good standard of cleanliness parking superb,staff were excellent, rooms need updating because the look outside and down corridors reception looks brand new

Clean hotel nice breakfast good staff

Clean rooms and helpful staff. Liked the location as we were visiting family in Bootle and will definitely stay there again. Room just a little small but didn’t take away from the rest of it.

The bed and bathroom were clean and comfortable but the room was dusty. The hem was down on the curtains, USB port and one bedside lamp not working. There was no Housekeeping Service over the two days I was there. Apparently you have to ask for this but nothing to tell you that and I've never had that before in a hotel. The staff were very nice and as helpful as they could be but there was no Receptionist on Sunday or Monday a.m. and no Maintenance all weekend. Dinner is not served after 6pm on a Sunday but there is no information about meal times in the rooms, at Reception or in the Dining Room. The parking is great.

Good location with lots of restaurants and retail shops including an Aldi next door, clean room and Hotel with friendly and helpful staff. Wifi times out sometimes but picks back up quickly. Breakfast was good and other options available. Very handy having 2 restaurants areas in the hotel and the dinner was very delicious.

Excellent clean room great staff

Staff were very accommodating and the room was clean and quiet

At check in forced to pay a £50 refundable deposit “refunded when you check out “ they said. I’m now 24 hours later still waiting and they told me when I rang yesterday afternoon that it can take 3-5 days. THIS WAS NOT EXPLAINED WHEN THEY TOOK MY MONEY ! I now have insufficient funds for tonight’s hotel

Nice place. Rooms dated but clean and comfy

Quite noisy outside. Couldn’t close the window. Room was nice and comfortable, suitable for the stay. Breakfast was good for the price.

I had a very disappointing stay at this hotel. The light in the room was not working, and the shower was leaking badly, with water spilling onto the floor and even going down through the ceiling to the ground floor. The room itself was extremely small and congested, definitely not worth the £80 I paid. On top of that, the cleanliness was far below expectations. Overall, it was a terrible experience and I would not recommend this hotel.

Windowsills and radiator cover were very dusty as was the skirting board behind the bed. Bed pushed to one side so no bedside cabinet on that side and very tight to get into the bed. Would have mentioned to reception on check out but there wasn’t anybody there to tell, just had to leave the card at the desk! £50 deposit on check in I was aware of but be aware you need your physical card to pay this. Food from the bar menu was good quality, although the lasagne portion could have been larger!

Dss

It wasn’t too bad. The room was a little outdated. There was no outlets by the bed. The bed was older and not super comfortable. There was no air conditioning and no mini fridge. The bathroom was clean. Other than that it was a good stay.

One night stop with my adult son in a twin room. It was perfect for us. Loads of parking, which is important, staff very helpful and enough of them on duty, which is rare these days.

5 star staff, 4 star communal areas. The only reason it is 3 star are the rooms which we assume are gradually being upgraded?

Really dated bedrooms, the mattress was horrendous, the food menu doesn't match what you are brought and the prices aren't in line with the quality of the food. The downstairs reception area has obviously had a recent refurb don't let this fool you it's smoke and mirrors.

Started badly, paid for room then told we had to pay another £50 damage deposit, that, we would get back in 7 - 10 days. Evening do was great. Then the morning, unable to have bath / shower at 8.15 because water was tepid. We went down for breakfast and:- Arrived at dining room and there was no capacity. Met by restaurant manager who said " we're full" I explained that we wanted breakfast, told that we should have come down sooner and to wait in lobby and come back in 15 minutes, waited for 10 minutes and got a seat. We were then ignored for 15 minutes until a really nice witress turned up and took our order So we are still sat in the restaurant waiting for our breakfasts, 40 minutes after ordering it. We had to ask for everything, from the table to be cleared, cutlery, toast etc. Food was coming out of the kitchen, being walked around and then taken back to the kitchen. The restaurant manager wandered around with a toast rack. Watching the process here, she has one job, to manage the restaurant, not being done. Absolute farce

Alles Gut