It is not acceptable that in a bilingual city are not able to speak French, especially when a good proportion of tourists are francophone and when just a few words would be sufficient. It demonstrates a lack of sensitivity and customer care from front desk staff and management.
In Europe, front desk staff are usually able to speak in more than one language. Management should ensure staff have a minimum mastery of French. As a Canadian client in a bilingual city, I should be served in both official languages.
With the tools available on line, there is no excuse for staff not learning French. If I was in their place, I could do their job in more than 4 languages...
I would not recommend this hotel due to this significant issue and will ensure everybody going to Moncton is aware of the bad service.