During our stay (6 days) in Birmingham, the weather was freezing, around 0 degree and minor in evening time. However, the heating system of the Hotel was down for 4 days. When we reported to the reception, they had promised to follow but in vain. Then, different reception staff told us different reasons why their heating system was down. It is quite unacceptable. Fortunately, in the last 2 days, one of the night staff provided a portable heater to us. No apology was received from the hotel so far when we asked the update of the maintenance at the front desk. It seems the heating problem is a normal situation of the hotel. We are very disappointed of their service and follow up manner.

早餐超值，服務優質，房間寬敞。

Lots of Character in the inside, Rooms were nice - a little dated

old hotel in need of an update. Staff were really nice. Breakfast low quality food. TV did not work and rooms was nice although really hot as no air con

Have stayed here a few times before and have always enjoyed our stay but we felt the staff were not as attentive or friendly as they have been previously.

Was a fantastic break went there for a day and stayed there a week. Such great staff and truly helpful Nothing was to much for them! Place was so clean and tidy and not even a single noise at all. I could see the car from my bedroom window and knew it was safe. Never had any food so can’t comment on that but it smelled good 👍 Also 2 minutes from the town centre. Totally recommend it and I will be returning there very soon enjoy your break uall xx

This hotel is well located for central Birmingham without being in the city centre. It is close to the tram line into Grand Central Station or just a short taxi ride. It is also close to Edgbaston. The building itself is quite historic and full of character. Because of this it doesn't feature all the amenities that one would expect of a newer hotel. However the rooms are spacious and comfortable and the staff very friendly and helpful.

Parking expensive. Clean room comfy bed.

Well located for centre and good parking. Staff very helpful.

Hotel has a very spacious car park and close to the city centre. Inside it was very grand with beautiful furnishings. The reception and check-in were extremely friendly and helpful….thank you Carly. Some of the bedrooms have had a major make over and we had one of these. Ginormous comfy bed and lovely modern bathroom. We also had an accessible room at the back of the hotel that meant no steps for my mother, which was a real bonus. The bar was wonderful and luxurious. Breakfast had a huge range from croissants, toast, yoghurts, fruit, cereal and of course an excellent hot breakfast. If you are visiting Birmingham centre you couldn’t ask for a better hotel.

Very good breakfast excellent omelette done by the chef Reception staff very welcoming and helpful

Carly at reception was amazing

Ideal for a Birmingham shopping trip, tram stop over the road 👍

Friendly staff, nice comfortable bed and clean room.

Good stay. Pleasant hotel with friendly and helpful staff, great location for the Utilita Arena (20 min walk). Lovely breakfast.

Great location for Birmingham City centre (two minute walk to local tram stop) with out the expense of the large chain hotel groups, easy parking at an affordable rate, pleasant and efficient staff , well appointed room with good amenities. Choice of a well stocked bar serving drinks and food or hotel restaurant serving evening food and breakfast, whilst some parts are a little dated or tired the hotel is very comfortable and welcoming for a couple of nights stay.

Few staff members but the ones there were were amazing, hardworking, wanted to please , polite and helpful. Nice bar area . Good size rooms with table and chairs. Lovely comfortable bed . Left my coat in the lounge and it was safely put away until I remembered. Good breakfast. Great location.

Carly and Andy were extremely helpfull. But there was a guy who needs to use deodorant. Body odor at the reception is not acceptable.

Hotel has seen better days, old original part looks lovely, but the Newest part of building (bedrooms furthest away from Road) a bit dated and in need of renovation. Old furniture which was chipped and dated, old carpets. However our bed was comfortable and hotel was fine for one night stay. Good value for money.

Place stinks of swaety BO in lots of areas including the bar/restaurant. Stood waiting at the bar to order food for a good 10 mins before going out to a takeaway. As i was leaving reception guy offered to serve me but swerved it at that point. I'm guessing its in a spiral of no customers because of poor service/no staff. No staff/poor service as there are not many customers. Rooms are fine and it was cheap but wouldn't stay again