During our stay (6 days) in Birmingham, the weather was freezing, around 0 degree and minor in evening time. However, the heating system of the Hotel was down for 4 days. When we reported to the reception, they had promised to follow but in vain. Then, different reception staff told us different reasons why their heating system was down. It is quite unacceptable. Fortunately, in the last 2 days, one of the night staff provided a portable heater to us. No apology was received from the hotel so far when we asked the update of the maintenance at the front desk. It seems the heating problem is a normal situation of the hotel. We are very disappointed of their service and follow up manner.

早餐超值，服務優質，房間寬敞。

Was satisfactory for the price I paid wouldn’t go out of my way to rebook here Staff were absolutely fine Also issues with the plug hole in the

Just wasnt quite what we were expecting

Public areas clean and well presented. Room was spotless but a little tired. Odly we had a table lamp with a round pin plug but no round pin socket. A couple of bulbs were out. Heating too hot so left a window ajar. However would happily stay again.

The bathroom had hair and fluff on the floor on entry. The room was super hot and the windows could not be opened so it was a restless sleep. The shower had less than average flow. The bar do not allow drinks to be charged to the room. So you need to carry a card. Overall at best an ok experience but not good value.

Very nice spotless room but very cold due to motion activated heating system that did not work properly, ended up having a fan heater. All staff very helpful and polite.

Heating broken and room freezing..... 2 rooms booked and heating was out across the entire hotel. All guests were unhappy (and cold)

Such a lovely hotel, staff were so helpful and pleasant, very comfortable nights sleep, room kept warm in spite of freezing temperatures outside, everything spotless.

I found the room was clean tidy and adequate at the price point unfortunately there was a problem with the heating and it was an extremely cold night. I was provided with a small electric heater but it wasn’t the best night for me. Also probably my own fault but I didn’t realise until my booking confirmation that there was a separate charge (£15) for parking.

Awful hotel. Arrived on a dark Sunday afternoon,

Staff were friendly and helpful and the old part of the hotel where we stayed was full of gorgeous oak panelling and high-ceilings rooms with cornicing. Our room (one level higher than standard) was clean and spacious with a large bathroom and facilities including hairdryer and iron. The sausages and bacon at breakfast were better than the budget offerings in many hotels. The shower we easily the best I’ve ever had in a uk hotel. Only gripes were a tv that only worked on certain channels, and no soap in the bathroom. I found the mattress and pillows too soft, but that was a personal preference and not the view of my roommate. Given the price of the room, great value.

I had to pay for breakfast and also the parking is not free unless you book it through the hotel. On a friday and Saturday night the restaurant is closed

Friendly staff on arrival and throughout. We were lucky enough to be given a free upgrade to a deluxe double for no particular reason. A lovely clean room ( thank you Gloria) with everything we needed. The bathroom was especially nice.

Lovely staff. Solved an issue we had quickly

This is one of the cleanest bathrooms in a hotel that I have stayed in. Parking could be a bit cheaper. Good location easy to get to town. Reception and staff friendly.

The hotel and room itself were lovely and clean. Great parking, quick and easy check in. Hotel location excellent for what we needed. Extremely disappointed that we were not made aware upon check in that there would be a rather loud party going on until past midnight, all of which could be heard from the room so unable to get to sleep until early hours of the morning. Also feeling let down about the breakfast, at £13.50pp I would have expected a lot more variety and availability however everything was almost run out and very limited options both cooked and continental, definitely not worth the money.

The breakfast was buffet style with staff always checking and topping up plus always cleaning up and very helpful and friendly, poached eggs were lovely

Hotel was very clean, breakfast was good. Only downfall was no evening meal available due to no chef.

Room very dated and not attached to main building