综合评分和评论 Best Western Plough & Harrow Hotel

During our stay (6 days) in Birmingham, the weather was freezing, around 0 degree and minor in evening time. However, the heating system of the Hotel was down for 4 days. When we reported to the reception, they had promised to follow but in vain. Then, different reception staff told us different reasons why their heating system was down. It is quite unacceptable. Fortunately, in the last 2 days, one of the night staff provided a portable heater to us. No apology was received from the hotel so far when we asked the update of the maintenance at the front desk. It seems the heating problem is a normal situation of the hotel. We are very disappointed of their service and follow up manner.

早餐超值，服務優質，房間寬敞。

Nice clean room, was upgraded to an Executive room which was a nice bonus. No air conditioning and it was extremely warm in the room. A fan was provided. Reception gracefully gave us 2 jugs of milk for tea and were as kind and courteous as always! Bathroom was stocked with towels, shower gel and some lotions and a bar of hand soap. There was a breakfast option for £13.50, which we chose not to have this time. Check out was a simple card drop box. We greatly enjoyed our stay!

Staff were very friendly and helpful, older parts of the hotel look really great, old fashioned dark wood with a ton of character

Good location for the Utilia Arena, 15 mins walk. Friendly check in, good sized clean room. Breakfast staff were very polite, food was excellent, good choice, cooked properly with everything available. Only downside was not being able to open the windows, fan helped, it was very hot!

Everything perfect

Ovely heritage inn

someone broke in my car, terrible environment

Tired place needs some tlc

Liked - Quiet and convenient. Didn’t like £15.00 parking.

Nice place and rooms are nice, obviously getting older now but it’s fine. Staff are great particularly Carly on reception.

Great stsy. Good price. Staff were excellent

Dated hotel with poor service on check in and breakfast served 20 mins later than advertised. It was cheap though so expect it to be a bit run down for the price

Staff were superb!

Great spot. Good price and quiet rooms. I wouldvrecommend. Staff were fab.

Great Hotel from a bygone era. Fab interiors. I had a great sleep.

Rude reception. Peeling paint on ceiling in room. Run down annexe, behind original historic building. Affordable, but big let down.

A nice hotel with easy access to getting to Central Birmingham

If you are looking for a hotel with charm and an old world feel, this is it. While it's not one of those chain hotels, it's got a comfy, cozy feeling with lots of history (Tolkien stayed here). The rooms are very comfortable with lots of charm & character. I can't say enough about how nice & welcoming the staff is either. Top notch. Order the morning breakfast, well worth the cost. Very close to Uni of Birmingham & about 2 miles from Bull Ring, downtown area. Right on transit routes, so no need for a car. Very close by a grocery store. Honestly, couldn't be happier with my choice. If you are looking for a chain hotel, this isn't it, but if you are looking for something different, this is the place for you. 6 out of 5 stars. AMAZING

Nice place to get your head down if working in Birmingham