Habitación muy incómoda sobre tod los baños muy mal distribuido

Ubicación inmejorable

We stayed at the hotel for four nights. The staff was very professional, and well educated, and we felt safe throughout our stay. When we arrived, we were initially assigned a room on the 12th floor, but due to the altitude we didn’t feel well. We spoke with the front desk, and they kindly moved us to a lower floor. The room was good and the mattress was very comfortable; however, the cleaning could have been better. I paid in advance for breakfast, which was buffet-style but this wasn’t expecified when I made the reservation. Unfortunately, I was disappointed considering the price—it could have been much better. The food did not feel fresh. I even tried to cancel the breakfast, but since the reservation was made through Expedia, it doesn’t allowed me to cancel it. They offered me à la carte breakfast for one day, but when I arrived at the breakfast area, the staff had not been informed, and I couldn’t use it. I didn’t pursue the issue further because I wanted to enjoy my trip. I contacted Expedia afterward, but I haven’t heard anything back yet. Another downside was that the terrace was closed due to renovations, and I was not notified in advance. It remained closed for the entire duration of my stay. The restaurant was also under renovation, so breakfast was served in a temporary salon. Overall, despite these issues, the staff was genuinely very nice.

El staff bastante atento! La habitación con pequeños detalles de limpieza

Todo fue excelente , la atencion , el hotel , la ubicacion 100% recomendable

Clean room and great staff.

El servicio

Excelente amenidades y atención

Todo

Limpieza. Orden.comoddad. seguro.

Todo muy bien y limpio

El aire acondicionado hacía un ruido terrible !!!

El check in fue super lento, no se si el chico era nuevo La decoración muy original Parece que fue remodelado recién y se ve muy bien No era muy claro el tema del estacionamiento y tuve que llamar para preguntar, resulta que tienes que pitar para salga el chico del valet, el estacionamiento es en otro edificio, del otro lado de usa avenida

Todo muy bien en el hotel, instalaciones, servicio y ubicación

Todo estuvo perfecto, desde la llegada hasta la salida.

Todo excelente, me encanta!!!

Muy satisfecho, gracias

The breakfast is excellent, highly recommended. The rooms are decent — not great, not bad. The taxi service was bad — very expensive, more than three times what a normal taxi costs in Mexico City, and the hotel didn’t seem to have any desire to control costs or hold the drivers accountable for price-gauging their clients.

Habitación limpia amplia y con calefacción ... excelente!

Me encantaron las habitaciones!