The place is good and the restaurant just next to it is very great as well. The thing made us very disappointed and angry is we found our door was keep opened while we went back. I went down immediately and talked to the front desk, he just said that is not because of his problem and he criticized maybe we forget to close the door. I have to bring him up to our room and show him the details. We are 4 girls and we did not touch anything once we saw this situation. He seems not believe us and keep asking the door is closed or not while we are back. He saw us come back and we all say "Hola" to him then go up and I went down to front desk less than 3 mins cause we lived at 1/F. He seems got short memory and not sure we are just come back. We checked all our stuffs and nothing lost. Finally, he just replied us that he has checked the CCTV and found that just because of the worker cleaning the room forgot to close the door. (full stop) We left the room for more than 8 hours and really don't know what happened in this period of time and we are so upset on this reply as well.

位置中心，去邊都方便，隔音不佳

Everythig was perfect!!! Thank you so much MČ

清潔で観光地にとてもアクセスが良かったです。

Muy cómodo.

O hotel é muito bem localizado, próximo à Gran Vía e com mercados, farmácias, restaurantes e diversos pontos turísticos por perto. Conseguimos fazer praticamente todos os passeios a pé, o que facilitou bastante a nossa estadia em Madrid. Tanto o hotel quanto o quarto estavam sempre limpos e organizados. A cama era grande e confortável, o banheiro era espaçoso e a ducha muito boa. O ar-condicionado funcionava perfeitamente e era silencioso. A equipe de funcionários foi sempre muito atenciosa, educada e prestativa. O café da manhã também era muito gostoso e variado, com opções de pães, frios, frutas, bebidas, croissants e outros alimentos. Tivemos uma excelente experiência e certamente recomendamos o Petit Palace Plaza del Carmen.

Todo el personal es muy amable y los desayunos muy ricos , la ubicación es excelente para salir a caminar o de compras

Great service actitud from the employees. However, the property’s air conditioning is a whole different deal. It does not cool down at all! A fan had to be provided for us yo be able to sleep!

Staff veryfriendly. Breakfast was great !

Nice places to stay

Muy bueno todo, la ubicación y el hotel todo muy bien

Excelente localização, em uma praça, próximo da Puerta do Sol e da Gran Vía, muitas lojas e restaurantes no entorno. Ficamos no terceiro andar, com vista para a praça. O quarto era amplo, confortável e silencioso. Chuveiro maravilhoso! Café da manhã com buffet diversificado, e com opções veganas e para intolerantes a lactose. Equipe muito atenciosa e gentil.

Todos súper atentos y amables

cleaning and area is convince

Great experience overall

They were not accommodating to us and only

Dålig incheckning, smutsigt rum

La propiedad bien pero la ubicación se me hizo un poco insegura

Prima ontbijt en vriendelijk personeel. De kamer was ruim en het hotel heeft een goede locatie.

Staff were friendly. The only thing to take into consideration, our room was extremely small. We were only staying for one night so it wasn’t that bad. But I can’t imagine staying longer. This was our last night before heading home so we did have 4 large suitcases.