We booked two rooms at the O&B Athens boutique hotel, Greece from 18-24 Jan and must say, we're most disappointed with the hotel and services.
HOTEL: We booked a) Grand Suite (Acropolis view) and b) Basic Suite (Acropolis view):
1. The flooring is very old and badly stained.
2. The balcony door is chipped and pieces are falling out.
3. The Espresso coffee maker was lying unconnected and we had to figure the connection ourselves.
4. The Living room Venetian blind was not locking at the top and was left hanging downwards for over 3 days until I had to ask the receptionist to fix it (which he did in 5 mins).
5. The balcony was never cleaned and the chairs were left displaced always.
6. The buffet breakfast was the same every morning and while the restaurant service staff were eager to please, the same items daily, are a put off and can get quite boring. Freshly made items are not offered and one has to make do with items lying on the buffet since 0700h.
Overall, this has been a miserable stay in Athens and it's sad, as we have stayed in Athens on two other occasions over the past 3 years, where we have loved the services and the guest handling skills at other hotels.
I suspect the attitudes comes from the top... This is for the owner to figure it out. Our 20 mins conversation with the Ops Mgr gave us this impression, as she kept spouting "policies and instructions from the higher management" to us in defense of the staff negative behaviour.
