很舊的酒店，當晚入住時房間冷氣是壞的，真叫人受不了，那時威尼斯白天有38度，房間就像是烤箱，而且酒店還一付無可奈何的樣子，根本就是欺負我們東方人，是我老公一直不放棄要飯店處理，隔天下午才派人來，我們放棄了半天的行程在房間等，真是很不好的經驗。所有住過的5星酒店，這是讓我覺得服務最糟的。

客製化服務，無與倫比的體貼。 飯店人員素質優雅，飯店本身就是間藝術品。 特別推薦餐廳的素材水準。 是不遜色於世界頂級奢華飯店的威尼斯五星首選。

It was awesome

Staff was wonderful!!!

The property was lovely and we could walk everywhere. The staff was exceptionally friendly and helpful.

Our experience can only be translated in one multilingual word WOW This have been my 3 rd visit to Venezia myself and i have not experienced this type of service , quality and wow factor . The establishment , its history and location was only the beginning of our Wow factor. I can honestly say the entire staff brought it to a level that i never saw before and can only dream to receive in the future again . Venezia e stata la nostra ultima tapp prima di tornare in Canada e lhai resa cosi specialiarla nei nostri futuri viaggi nel mondo Grazie mile Ah Lora to my new familia

Wonderful staff and a lovely boutique hotel on the Grand Canal with a 5 min walk from main areas! Private water taxi dock makes getting in / out incredibly easy! Second stay, would come back again!

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If you are looking for historic and beautiful old world charm this is your place!

The property was beautiful, but is dated. We had a 4th floor room where you took stairs up once inside. The room was very warm and had to request fans. The air conditioning was not sufficient. Room was somewhat dated and could use updating. The 2nd floor of the hotel was gorgeous. The staff was very friendly and attentive. We only had ala carte breakfast and it was very good. The WiFi was poor and there was not availability to stream onto the TV nor were there any channels in English. Both WiFi and streaming capabilities should be updated.

Room ++ nice and big but disappointing in some aspects: 1) carpets - tired and grubby 2) nails sticking out of a furniture which tore my dress (reported to reception who ignored the dress damage and told me housekeeping would fix the nail issue - but it wasn’t ) Room Amenities - disappointing 1) no water supplied (aside from day 1), water charged at Eur8 (which are Eur2 in the shop) - water is a basic necessity. 2) no kettle - hot water on request (supplied with sugar !), the hotel was happy to supply hot water yet supplied no tea/coffee in the room. 3) internet in the room did not work for the entire stay so every evening i was using much mobile data to do my work. Bathroom ++ good decor and facilities, but kitted out for 2 people, we had to ask for extra supplies disappointing - on day 3 we put towels and bathroom on floor for replacement. The bathrobe was just hung up and NOT a clean new one. Location - very well located Airport Transfer - the hotel will charge you more than twice the price of a private taxi. We arranged our own shared taxi - which worked well, we were the first drop off at the hotel boat drop. The water bus stop is just 1 minute walk from the hotel Equally accessible is the water bus from the Ca ‘Dor bus stop to Roma (main stop) and bus from there to the airport. Breakfast and dining at the hotel is expensive, however, hotel location is so very near many restaurant and food options. Coop very near by where we picked up breakfast supplies.

Exceedingly helpful staff. Great service.

Lage, Lage, Lage

We loved the Ca

Great location

This hotel was wonderful, but the staff are the best staff out of any hotel. Some of the nicest people ever—especially Ricardo. He was the best, and went truly above and beyond. Once in a lifetime service and accommodations. Also great location. Take advantage of the boat service + deck service, and if there is any question the staff will help. The only issue was the room cleanliness. There were random bits of food on the floor, and the cleaning staff left their gloves on the floor (I have a photo). Would recommend again.

The air conditioning is centrally controlled by the front desk. You must ask them to turn it on and adjust the temp.

We absolutely loved the hotel- the sense of history in every corner and the energy were incredible. Everyone was so kind and welcoming. We look forward to staying there again as often as we can.

Beautiful hotel, so much history! Loved every corner of it. Everyone was so nice and kind, looking forward to our next stay over there.

Hotel é um Palácio do século XVII à beira do Gran Canal, vista maravilhosa.