服務人員親切有禮、總是面帶笑容，提早check in 還提早騰出房間讓我們入住，度過美好的四晚，若有機會再訪一定選擇此飯店。

Friendly and helpful staff. Nice hotel, worth to stay. Will come back again on my next visit to Munich.

Good location , stuff are friendly .

Overall it is a qualified 5star hotel. The breakfast is really good，i love their small breakfast menu，and shrimp cocktail，fish salad and daily smoothy. The breakfast is far more interesting than hotel like kempinski. The only thing i have to say is that the pastry is not that well done.... I like their shoe shine service，efficient enough and good. The people there are very helpful and friendly.

酒店服務非常好。房間很大，非常干淨。地理位置很好，鬧中取靜，離卡爾廣場只有10分鐘步行時間。由於早上6點到酒店，太早了，但當天房間全滿且沒退房，前台領我們去他們的spa區域洗澡休息，提供免費飲品。

Excellent service, good food,cozy room,and nice swimming pool

Enjoy it!

Excellent services! The indoor pool is amazing in the city. Very family friendly and welcome. Children will enjoy staying there.

Nice staff and good service, especially the swimming pool. As for breakfast, a suggestion is to wish to have more choices for vegans.

The front desk was rude and unfriendly.We felt quite uncomfortabl.I stayed at this hotel for 2 nights.I even hoped that I would not meet the female stuff again during my stay.Actually the hotel is good ,but I do not want to contact the stuff again.

飯店新穎，房間寬敞，浴室設備優，但某些前台人員態度不友善，令人感覺不舒服。早餐廳的人員態度親切，用餐環境佳。我們在此飯店訂了三人房，共三晚，但是前二晚若要加床得再加50歐元，另一晚卻自動加床。我用同一個訂房系統，不知為何待遇不同？

The staff of the front desk is very rude, she spoke my roomrate out loud and didn't believe that I had confirmed the breakfast with the hotel already, I am very disappointed and my first impression of Munich becomes awful. I will not go to stay in this hotel ever again, because I paid more than other hotels but I didn't even get a smile when checking in.

酒店位置很好, 前台服务都很好，可惜酒店没有提供免费wifi, 如果再次到慕尼黑都会考虑住这酒店

prachtig hotel, een echte 5 sterren, zeer voornaam personeel, heerlijk ontbijt, goed restaurant

Excellent hotel a service is top notch from the moment you check in, using the spa, room service, dining, housekeeping, etc. everyone is very helpful an attentive to the needs of the guest. Great location.

Beautiful property

Beautiful hotel. Staff was perfect. Rooms were fabulous.

Chaotische Angaben im Restaurant, leider komplett überfüllter SPA Bereich, unfreundliche Mitarbeitende insbes. an der Reception. Insgesamt eine grosse Enttäuschung.

Room was very nice. Great shower. Staff was extremely helpful and friendly. Enjoyed the spa and pool

We had a lovely stay at the Charles hotel and were pleasantly surprised with a free room upgrade on our arrival - a very rare event these days! The breakfast was amazing, with kind, thoughtful and very attentive staff. I would thoroughly recommend this hotel. Munich was amazing with incredible Christmas markets - so much to do and see.