very good

I hope for more continetal breakfast next time. Buffet serving with selections of cheese, cold cuts, different bread, rolls, vegetables. It goes faster. Waited up to 30-45 min for dishes from the breakfast menu. Thats too long!

Staff excellent, as was food. We wouldn't visit Royal Tunbridge Wells again but would stay at the hotel again

The hotel is lovely but if youre planning on staying through summer, there is no air conditioning and our room was unbearably hot. They did provide a table fan but it didn't do much to cool the room.

Lovely hotel, a little bit shabby round the edges but still good, staff very friendly & efficient, breakfast was very good, very clean throughout.

Room was clean and tidy on check-in but because it was very hot the room had no AC but they supplied a fan that did nothing to keep it cool. The staff were lovely and very helpful. The bar was well stocked and had all the drinks I needed. Breakfast was delicious and being a vegetarian the vegan full breakfast even included my favourite vegan black sausage. We had dinner in the restaurant which excellent and the waiting staff were attentive.

Lovely stay at The Royal Wells

The hotel was nice with friendly staff and overall had a great stay. Would definitely return. Keep up the good work 😃

The room was clean. Staff pleasent. Breakfast was good. Enjoyed my overnight stay.

Lovely hotel in a beautiful town. The staff were great, the food was excellent and the room was fantastic. When we're next in the area, we'll definitely stay again.

Great hotel with friendly staff. Breakfast was freshly cooked with lots of it and was delicious. Although a fan was provided, our room was very hot but our stay did coincide with the hottest days of this year so far. Would definitely stay there again.

Hôtel réservé pour un mariage. Service soigneux et qualitatif.

Evening meals available were of high quality as was the breakfast, staff were very friendly and helpful.

Breakfast was freshly cooked to order

Very nice, clean and comfortable room with full tea and coffee including a Nespresso machine. Staff were friendly and offered efficient service. Bar area had a good atmosphere and offered a full lunch menu. Great to have free car parking in front of the hotel.

This is an absolutely wonderful place to stay! The staff was so welcoming and professional. The bar was cozy and the drinks were fabulous! We loved it!

The room was a good size, the bed very comfortable the bathroom was good sized. The shower was over the bath with shower curtains, not great for older persons. There was a warning sign about the heated towel rail which was not heated.A request to the duty manager to turn it on, produced no result, nor a report back. The breakfasts were fine and we were happy to have dinner three nights. Car parking in front of the hotel was good. Staff, apart from the duty manager who did not perform or report, were friendly, most were young and seemed to be learning on the job.

While the hotel itself was good the experience with the staff was awful. We had 10 rooms and many, many issues over 3 days that could/should have been easily avoided. A lack of good CX skills, empathy and willingness to address simple things made for a very poor experience. I would not recommend this hotel unfortunately.

We had a lovely clean room with a great view over the town. All the staff were very polite and helpful. Tea and Nespresso machine in the room all worked well. It is a good walk into town if a bit downhill on the way there and obviously up on the way back (hence the good view. Parking was ample if a bit tight on space, probably best not to arrive during peak bar hours. There was a small problem with our breakfast order but this was remedied when it came to light and the staff were very apologetic. Would deffinitly stay there again.

Decent hotel in a good location up the hill from the town which is fine for those who are mobile. Good car park at the front of the hotel. If you struggle to get around the stairs to the rooms may be a struggle. Good breakfast and good rooms.