We were excited to stay here, but unfortunately our experience fell well below expectations. We booked an Executive Room for six nights but checked out three days early due to multiple issues.
From check-in to checkout, the service felt cold and unwelcoming. Very few staff members greeted guests, smiled, or made any effort to create a hospitable atmosphere. As someone with many years of hotel management experience, this was especially noticeable.
Our Executive Room overlooked an alley and was directly next to the elevator, making it very noisy. The room offered little sound insulation, and despite booking an upgraded room for a longer stay, it didn’t feel like much of an upgrade. During check-in, the front desk agent enthusiastically highlighted that the room came with a couch, which felt like an odd selling point given the room’s location and lack of a view.
The rooftop pool is much smaller than the photos suggest, and service was generally inattentive. Guests had to go to the front desk to obtain pool towels, which was surprising for a hotel of this caliber.
The biggest concern came on our third night when my partner woke up with several insect bites. We decided to check out early, but the front desk showed little concern and simply reminded us the reservation was non-refundable, even though we never requested a refund.
The location is excellent, and one rooftop bartender was genuinely friendly, but overall the lack of hospitality, noisy rooms, and poor service made th
