综合评分和评论 Holiday Inn Express & Suites LACEY - OLYMPIA by IHG, an IHG Hotel

The first room provided had a smoke smell. We had to take all are luggage back to the first floor front desk. We changed rooms. There is a swimming pool but in the Winter, we enjoy the spa but they didnt provide it. My son was cold so he wanted to take a bath but the water stopper was broken. Staff tried to fix it but she said tomorrow at 7 am people could come to fix it or we could change rooms again. We do not appreciate the service but we did not want to change rooms again. Staff service and the room was both nice but around here you can find a better hotel with about the same amount.

I forgot to bring toiletries, but the front desk staff very kindly gave them to me. The room was clean and tidy and had no smell.

We stayed 2 nights here. The room was good, beds comfortable and large room. The breakfast was good. I like they had a place to fill water bottles with filtered water. We drove to the staircase area of Olympic national park from here. The staff was not rude, but not overly friendly either. I would stay again if in the area.

The staff is on point. It is super quiet and convenient for our needs.

The staff was so friendly and helpful. Nice hotel. Safe area. Loved it!

Breakfast was good. Lots of variety and pancake machine. Room was clean and comfortable with refrigerator and microwave.

Cant complain

The staff was excellent and always available to help. We traveled with our kids and used the indoor pool twice and thought it was in ok condition. The double room was spacious and clean. The breakfast was fresh and had a nice food selection.

Quick & easy check-in. Friendly staff.

Everything looked clean. The bed and pillows were very comfy.

Staff on dury was attentive. Room floor had drips of food from prior guest. Barhroom had hair. Toilet seat had yellow grime in hinges. Edges of floor spiled with brown/yellow grime. Bulb out in room lamp. Furnace filter jam packet with dust. Shower was excellent and tub drained well. Not a single table in dining room wiped in the hour we were there during breakfast. Only one staff visibly present for breakfast service. Overall: Front staff friendly, but property not being cleaned well or maintenenced regularly.

Conveniently located

Nice property. Staff was friendly. Bathroom was clean. Our only issue was the curtain wouldn't role up.

Spacious room. Great breakfast. Could not figure out how to turn off desk light, so unplugged it. Choice of coffee unremarkable.

Front desk staff was excellent with smooth check-in and excellent restaurant suggestions. It is located very conveniently to the I-5 and for gas and restaurants

Nice and clean, friendly

Didn't have any Room Service our first 4 days of stay. Had to request fresh towels and empty trast cans Second 2 night stay requested Room Service but had to tell maid one light bulb burned out. Parking limited. Rooms pretty bare for the price they charged.

Room nicely updated. Always appreciate options for charging electronics

We loved this hotel! The staff were incredibly kind and helpful, it was clean, and had everything we needed. The area was very pretty and felt safe. The breakfast had a good variety and was a great way to start our day.

The bathroom was not clean. Hair in shower drain, dirty toilet, and stopper in sink down...I had to reach my hand through dirty water to empty it. Gross! However, the staff did apoligize and try to make it better. Breakfast is great here. And I love the firm and soft pillows.