Check in process was terrible; I have to wait for 2 hours before allowed to be check in, this happened to other guests as well on that day. The worst part, one of the staff at receptionist asked me to wait at the bench around the swimming pool. Unfortunately, I was being ‘chased’ by one of the other staff taking charged at the swimming pool, and asked me to wait somewhere else. This is ridiculous!!! What makes the situation worst is the key card malfunction and I have to change it...I think this is the worst 4 stars hotel I’ve ever stayed with. No more Patong Beach Hotel in the future!! By all mean, please avoid staying here!