综合评分和评论 Calista Luxury Resort - All Inclusive

Kids friendly, lovely large room , lots of swimming pool and nice beach ares

Die Beschreibung in Expedia und auf der Webseite entspricht nicht dem was man vor Ort. Es ist kein LUXUS RESORT sondern ein überfülltes Hotel für Familien mit 2 - 3 Kindern. Wenn man ohne Kinder reist sollte man das Hotel auf jeden Fall meiden.Obwohl in der Beschreibung bei EXPEDIA stand dass maximal 3 Personen im Zimmer erlaubt sind, waren bis zu 5 Personen in einem Zimmer. Es ist von morgens bis abends eine ununterbrochene Schreierei. Die Familien sind mit Baggis, Rollern und allen Kindern am Buffet unterwegs. Das Personal im Hotel war dadurch dadurch genervt. Das Essen war kalt. Trotz mehrfacher Beschwerde bei GUEST RELATION hat sich nichts geändert. Das Hotel hat es einfach ignoriert. Dieses Hotel bei EXPEDIA als LUXUS RESORT zu beurteilen entspricht nicht der Wahrheit. Es ist ein Familienhotel, wo andere Gäste die Leistungen für die Familien zahlen, die von morgens bis abends konsumieren.

Alles in diesem Hotel hat mir gefallen und meine Erwartungen erfüllt.

Meals were ok, but could be better Teens club was excellent

Absolutely stunning hotel

Their services are good.

It was a very pleasant stay for our family. The activities of the hotel was very enjoyable for the kids even its a summer hotel. Our kids loved it very much and did not want to leave here.

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Yemek mekanları çok temiz değildi Aşırı kalabalık ve özellikle kış mekanları yetersiz

Çok güzeldi özellikle personelleri ilgili ve güleryüzlüydü.

Beautiful hotel with exceptional service! The staff works tirelessly to keep everything spotless and ensure guests are well taken care of, whether it’s with food, drinks, or assistance. The fitness center is well-equipped, and the spa is spotless and offers a wonderfully relaxing atmosphere. The rooms are spacious and thoughtfully designed, making the stay even more enjoyable. Special mention to Selda, the photographer, whose talent and warmth made our trip even more memorable with beautifully captured moments. A big thank you to Elvira at customer relations for her outstanding service and attention to detail—she truly went above and beyond to make sure we had everything we needed. Also Special thanks to Hussain at the Spa with his excellent customer service. Overall, this hotel absolutely lives up to its 5-star rating, and we can’t wait to return!

High expectations were not met at this supposed luxury hotel. It looks great, but the customer service on the front desk is shockingly poor. This was off-season, a lot of facilities closed & less guests staying. But, this is meant to be a 5 star luxury hotel which is much more expensive than the other all inclusive around this coastline. On arrival it took a while for anyone to come out and assist with our bag. Even then no-one helped to take in the small bags whilst we had kids with us. First person checked us in spoke English and pleasant and professional. We looked and around and it does look amazing. Then we were led by someone from front desk who didn’t say a single word whilst taking us to our room (admittedly she didn't speak much English but still was a cold welcome to our room). Gave us a room which was in a building away from main restaurant (this became a problem when it was raining constantly trying to take 2 children) We had issues dealing with front desk for a few requests which were just shrugged off. Everything was then discussed with guest relations. Olesya, tried to make amends and offered to cover our transportation to the airport. But this covered over the cracks. As we went to depart at the receptions desk, it is customary for the hotel to chat and ask about our stay, leave with a smile. Instead we were met with a shrug by taking our keys and that’s it. We were glad to leave! Felt like wasted money due to lack of great customer service.

Excellent service. Special thanks to Nadia & Nafisa for expeditiously shipping my forgotten items back to me. They were very caring, helpful, and professional. Much appreciated!

Que de chefs étoilés, que je n’ai d’ailleurs pas manqué de féliciter , créativité et saveurs , tou y était …cuisine et service Nappes et serviettes , fleurs fraîches dans les chambres sur les tables aussi Des l’arrivée boisson de bienvenue, on vous installe et on s’occupe de vous Nous reviendrons en famille Rarement vu un hôtel aussi qualitatif

It was just perfect !

Good choice of food and facilities but some restaurants were closed, nice beach and beach front bar, very relaxing lobby area, as we were celebrating my husband’s birthday, the hotel gave discount on restaurant meal with a birthday cake and champagne and discount on Pavilion hire, overall staff were nice but communication were an issue as most didn’t understand English, Spa experience below average, reception staff not helpful at all but guest relation staff made up for it, unfortunately our rooms were dated with mould in the bathroom, we paid for seaview rooms, sea was very far but rooms were just on top of children swimming pool, so couldn’t use the balcony as it was noisy, we asked reception staff to change our rooms but were told fully booked, our rooms were not cleaned at times and only general tidy up done, very late cleaning times, bin was not emptied one day and tissue box not replaced, overall good experience but would not visit again

Please don't choose this hotel - it is unsafe. The last day at this hotel all my money was stolen. Somebody opened my purse and completely emptied my wallet. The guest services department never apologized and were rude when they conducted their "investigation". They were not sympathetic and acted as if theft at this hotel was a normal occurence. I would recommend to stay away from this hotel and find a place where safety and security is a priority for hotel staff and management.

Beautiful hotel. The staff works very hard to keep everything spotless and provide you with food or drinks. The sunbeds by the pool are very comfortable and there are plenty of seats available. The fitness is well equipped. The spa is also very clean and relaxing. The rooms are very spacious. Overall definitely worth the 5 stars!

Amazing place! Very good resort for families. We are choosing this place since 2015 and the quality of property and services stays well above others. Higly reccomended!

I’m baffled by the 5-star ratings and the 9/10 ranking for this property. The food is nearly identical every day, with only 10-20% variation from breakfast to dinner, and the quality is subpar for the majority of it. While the drinks and service are acceptable, they don’t justify the 600-800 Euros per night price tag. You can easily find better service and quality at other true 5-star resorts.