We only stayed there for one night and I truly would’ve picked another hotel if I had noticed, but it was so dark because we got there after midnight
The room was absolutely filthy, there was stains on the walls, stains on the door stains in the bathroom, it was not well maintained. There was also a red substance on the towels. Dust everywhere. I went down to use the hot tub and there was huge bugs floating in the pool plus dirt. Huge cobwebs over all the furniture and in all the corners. Pool was cloudy. Bathroom in the pool there’s hair and dirt in the sink and an overflowing garbage. I have photos of it all.
I politely addressed it with the front desk and when I checked out almost 2 hours later, there was no change.
I emailed management and it has now been two weeks and I have had zero response. In all of that communication all I have stated is “hi I was wondering who I would contact in what the process would be to discuss a refund of my stay”
Zero response zero accountability. Don’t stay here, not worth the money.