8.8
Very Good
From 126 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.1

Meal

8.6

Location

8.8

Service and Facilites

8.9

People often mention about Eastin Grand Hotel Saigon
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Room Space (4)
Staff Friendliness (3)
Bedroom (3)
Bathroom (3)
Ambiance (2)
Soundproof (2)
Hotel Area (2)
Taste (2)
Distance to City Center (1)
Surroundings (1)
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Traveler Reviews Eastin Grand Hotel Saigon

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40
Customer reviews
T***g
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
西贡易思廷大酒店服务品质优良,房间内部整洁,空间通风,工作人员热情,食物美味。
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Accommodation's Reply
18 Jun 2025
感谢您抽出时间与我们分享。祝您旅途平安,期待很快与您相见。Leon Stone,总经理
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T***n
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8.3
/10
Reviewed 16 week(s) ago
房间有霉味 走廊里有股难闻的气味。
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1 people find it helpful
Accommodation's Reply
04 Jul 2025
您好,顾客。感谢您分享宝贵的意见。我们会核实您提出的问题,并尽快解决。期待很快再次见到您。谢谢。Leon Stone,总经理
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S***H
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Business
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8.5
/10
Reviewed 18 week(s) ago
到目前为止,我真的很享受在这家酒店的住宿。
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Accommodation's Reply
04 Jul 2025
感谢您选择入住我们酒店并分享您的美好体验。我们期待您再次光临并再次入住。此致,总经理 Leon Stone
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Duy P.
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9.7
/10
Reviewed 36 week(s) ago
Nhìu lần ctac chọn nơi đây lưu trú . Thấy vô cùng hài lòng . Từ cách chăm sóc hướng dẫn của nhân viên và dịch vụ phòng óc rất okela . Cảm ơn bạn Duyên bô phận lễ tân rất tận tình chu đáo và hướng dẫn takecare . Sẽ quay lại thường xuyên ❤️
2 people find it helpful
Accommodation's Reply
22 Nov 2024
尊敬的 Duy P. 感谢您抽出时间向酒店发送反馈。我们很高兴收到您的积极评价,并期待未来再次欢迎您体验我们不断升级的服务。 此致 Eastin Grand Saigon 酒店管理委员会
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H***h
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5.7
/10
Reviewed 41 week(s) ago
Khách sạn 5* nhưng mọi thứ đều tệ, từ vệ sinh phòng, đến thái độ nhân viên. Không bao giờ đặt khách sạn này lần 2. Very bad of hotel. Room no clean. Employee attitude very bad. 雖然是5*級的飯店,但衛生非常差。人員態度也很差, 不會再訂第二次。
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Accommodation's Reply
15 Oct 2024
尊敬的客人:首先,对于您近期入住我们酒店期间的体验,我深表歉意。我对此感到非常失望,如果您能与我分享您的负面体验,我将不胜感激,以便我与我的团队共同解决。如果您希望私下表达您的担忧,请随时直接联系我们。再次向您致歉,并期待收到您的宝贵反馈。此致,Leon Dolle - 总经理。
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N***n
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Business
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5.6
/10
Reviewed 47 week(s) ago
Quá tệ, sắp xếp phòng không hợp lý
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Accommodation's Reply
06 Sep 2024
尊敬的宾客,我们很抱歉此次未能提供卓越的客户体验。感谢您抽出时间提供反馈,并向您保证我们正在采取必要措施解决这些问题。再次向您致歉,并期待收到您的宝贵反馈。此致,Leon Dolle - 总经理。
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Le Thanh B.
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7.1
/10
Reviewed 54 week(s) ago
Nhân viên hồ bơi nói cọc lốc với khách, trong giờ làm việc thì ngồi trong góc bấm điện thoại, còn lại thì đều tốt.
2 people find it helpful
Accommodation's Reply
09 Jul 2024
尊敬的Le Thanh B,非常感谢您抽出时间告诉我们您的入住体验。对于您在西贡易思廷大酒店的住宿体验未能达到您的期望,我们深感抱歉。这绝对不符合我们为宾客提供的服务标准,我对此疏忽深感抱歉。我将与我们的团队沟通,以确保我们能够持续提供高标准的服务,并将采取必要的纪律处分,确保此类事件不再发生。再次感谢您抽出时间提供反馈,我们期待您再次光临西贡易思廷大酒店。此致,Leon Dolle - 总经理。
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G***t
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Leisure
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9.7
/10
Reviewed 55 week(s) ago
Hotel staff were friendly. Room was clean and tidy. Surrounding not much good food but can take a grab easily to city area to eat.
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Accommodation's Reply
04 Jul 2024
尊敬的宾客,非常感谢您亲切的评价。我们很高兴您入住舒适。祝您旅途平安,期待您的再次光临。此致,总经理 Leon Dolle。
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Raymundo A.
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Business
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9.7
/10
Reviewed 58 week(s) ago
It was my first time staying and I was skeptical at first of this hotel as it is not on the same price range as Sheraton or other 5 star hotels in downtown District 1, so I kept my expectations low. To my surprise, this hotel is even better than some of the 5 star hotels in D1, unbelievable. The great looking hotel lobby with high ceiling height, the classy interiors, the service, the spotless or clean rooms, the furnishings, the wide corridors, and the service were all top notch. But best of all, the breakfast quality is superb and comparable to breakfasts of Sofitel or Sheraton. The only thing amiss was its location to downtown D1 as it 's a bit far, but you cannot complain as the hotel is competitively priced vs those more expensive 5 star hotels is D1. Highly recommended.
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Accommodation's Reply
13 Jun 2024
尊敬的 Raymundo A.,非常感谢您亲切的评价。我们很高兴您入住舒适。祝您旅途平安,期待很快再次欢迎您的光临。此致,Leon Dolle - 总经理。
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N***n
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Staycation
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8.5
/10
Reviewed 64 week(s) ago
Vị trí trung tâm, nhưng dịch vụ thì không đúng 5 sao, lúc tôi đến là 2h chiều nhưng không có người hỗ trợ xách valy, không có mời nước hay khăn lạnh như những khách sạn 4, 5 sao khác. Theo tôi khách sạn chỉ 3 sao là hợp lý. Hồ bơi sạch, yên tĩnh
1 people find it helpful
Accommodation's Reply
10 May 2024
尊敬的 N***n 首先,我谨代表易思廷西贡大酒店全体员工,感谢您近期选择入住我们酒店。 我们真诚感谢您的宝贵反馈,这有助于我们改进服务。对于您在酒店入住期间遇到的任何不足之处,我们深感抱歉。 我们始终致力于提升酒店服务质量,期待未来再次欢迎您的光临。 此致。 易思廷西贡大酒店管理委员会
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nguyen t. d. l.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 66 week(s) ago
khách sạn rất nhiều góc chụp ảnh đẹp; đèn phòng rất đẹp; tôi có rất nhiều bức ảnh đẹp; tôi sẽ quay lại khách sạn thêm nhiều lần nữa
1 people find it helpful
Accommodation's Reply
10 May 2024
尊敬的 nguyen t. d. l. 感谢您抽出时间向酒店发送反馈。我们很高兴收到您的积极评价,并期待未来再次欢迎您体验我们不断升级的服务。 此致 Eastin Grand Saigon 酒店管理委员会
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nguyen t. d. l.
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Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 66 week(s) ago
mọi thứ thật là tuyệt vời; tôi sẽ quay lại nơi này nữa; tôi có cơ hội đặt ở khách sạn 8 ngày ấy. tôi cảm ơn khách sạn phục vụ rất chu đáo
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Accommodation's Reply
10 May 2024
尊敬的 nguyen t. d. l. 感谢您抽出时间向酒店发送反馈。我们很高兴收到您的积极评价,并期待未来再次欢迎您体验我们不断升级的服务。 此致 Eastin Grand Saigon 酒店管理委员会
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Hipzon H.
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6.0
/10
Reviewed 73 week(s) ago
Eastin not refund our deposit.
1 people find it helpful
Accommodation's Reply
25 Mar 2024
尊敬的Hipzon H,对于由此造成的不便,我们深表歉意。根据您的反馈,验证交易已于出发日期(2024年2月14日 07:14:29)取消。我们已向当地银行发送通知,请求解除此验证交易,并等待他们更新情况。感谢您的理解,并希望不久的将来有机会为您服务。此致,Leon Dolle,总经理。
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Vu Hoang N.
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9.7
/10
Reviewed 73 week(s) ago
Great Service. Front Office Department so nice, specially the person who do check in process 💕.
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Accommodation's Reply
01 Mar 2024
尊敬的黄南先生,非常感谢您亲切的评价。我们很高兴您入住舒适。祝您旅途平安,期待很快再次欢迎您的光临。此致,总经理 Leon Dolle。
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Dam K. H.
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9.7
/10
Reviewed 77 week(s) ago
Phòng rộng rãi, nhiều tiện nghi. Kì nghỉ tuyệt vời
1 people find it helpful
Accommodation's Reply
31 Jan 2024
尊敬的 Khanh Huyen Dam,非常感谢您亲切的评价。我们很高兴您在我们酒店度过了一段舒适的时光,并享受了您的体验,尤其是我们提供的服务。我们酒店和热情的员工每天都在努力工作,希望能赢得像您这样的客人的赞誉,我会将您的赞美分享给他们。再次感谢您!我们期待着您再次光临这座充满活力的城市,欢迎您再次光临。此致,Leon Dolle - 总经理。
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Trang L.
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9.7
/10
Reviewed 78 week(s) ago
They offer all the facilities that we need: great room equipement with make up miroir, quiet ambiance, very clean swimming pool. Large parking. The TV should has been a smart TV that would be perfect.
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Accommodation's Reply
23 Jan 2024
尊敬的 Viet Trang Le,非常感谢您抽出时间与我们分享您的美好体验。我们已记录您对 tivi 的评价,并将制定改进计划。期待您下次光临。此致,Leon Dolle - 总经理。
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Ky vo
icon-origin-TRAVELOKA
9.4
/10
Reviewed 84 week(s) ago
Khách san tuyệt vời, sẽ ghé thăm lần tới
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Accommodation's Reply
08 Dec 2023
尊敬的ky vo,非常感谢您抽出时间与我们分享您的美好体验。期待您下次光临。谨向您和您的家人致以节日的问候。此致,总经理Leon Dolle。
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Michelle L. R.
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8.5
/10
Reviewed 91 week(s) ago
Wonderful! Great staff, beautiful room and amenities!
2 people find it helpful
Accommodation's Reply
25 Oct 2023
尊敬的Michelle Lavette Rossman,感谢您分享您的宝贵反馈。我们很高兴您在这里度过了愉快的时光,一切都让您满意。我们期待着您再次光临酒店。此致,Leon Dolle - 总经理。
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Siriporn Nimtiparat
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10.0
/10
Reviewed 98 week(s) ago
โรงแรมดีเยี่ยมอาหารเช้าจัดเต็มทุกชาติอร่อยทุกอย่าง คาเฟ่ดีไอติมอร่อยมาก ห้องพักดีครับสะอาดพนักงานที่นี่บริการดีทุกคน สรุปทริปนี้คุ้มมากที่เลือกEastin Grand Hotel มาเที่ยวหน้าจองอีกแน่นอน
3 people find it helpful
Accommodation's Reply
18 Sep 2023
尊敬的 Siriporn Nimtiparat:我们很高兴您在我们酒店度过了愉快的时光,并且一切都令人满意。感谢您抽出时间写下积极的评价并分享您的入住体验。我们期待您再次光临易思廷西贡大酒店,并再次为您带来愉悦的体验!此致,总经理 Leon Dolle。
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Selli A.
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9.4
/10
Reviewed 103 week(s) ago
Sarapanya itu itu ajaa jadi bosan.
3 people find it helpful
Accommodation's Reply
21 Aug 2023
尊敬的Selli Aprilia,非常感谢您抽出宝贵时间与我们分享您的反馈。很遗憾得知您对我们的自助早餐不满意。我们的自助早餐通常广受好评,许多客人都对品种丰富赞不绝口。不过,我们会认真考虑您的意见,并将继续改进。再次感谢您的反馈!此致,Leon Dolle - 总经理。
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