Myrna
家庭
2.0
/10
评论于 13几周前
Expedia Group verified review
We had booked and paid for a suite with a king size bed and the staff was unable to give us the room we booked. Instead they gave us a regular room. The freezer in the fridge was so packed with frozen ice that it would have been impossible to put anything in it.
When we got in the room, the patio style glass doors in the room were open, leaving the screen door unable to close properly. The temperature that day was excessively hot and humid, and the air conditioning was not working at all.
When we told the staff at the front desk that we had paid for a king size bed, they said they could not do anything as they had no more rooms available, and they were not able to see what was booked with Expedia, which I find that hard to believe.
Fortunately when I called Expedia, they transferred me to the relocation team and they did a fantastic job and were able to find for us a perfect alternate accommodations elsewhere. Thank you Expedia!
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