鄰房的抽水馬桶發出巨大的聲響，影響睡眠。廁所的牆燈壞了多天了仍沒有人修理。工作人員親切，工作熱誠，服務態度很好。

Great

Good location and the staff very nice! The room is clear and the bed so comfortable!

We stayed in one of the hotels premier suites. It was too big! The decor and design were dated and the lighting and airconditioning problematic. The huge bed had sheets that weren't fitted and the bedspread wasn't very clean and had hairs and dust in evidence. The shower was brilliant and it had 2 baths in the room The door lock jammed when we returned for our second nights stay and the staff took 20 minutes to let us in, but were excellent in giving us free drinks while we waited in the bar. Parking at the hotel is minimal and we paid for 2 days in advance at £10 per day. On the second day there was no room in the hotel car park, due to a wedding at the hotel. They refunded the second days parking charge. Overall not a stay we will repeat.

Great hotel with great service.

Booked the cheapest room as we were there for only one night to see friends for dinner. Requested a room with walk in shower (not over bath) as we are in our 80s. When we arrived we were told we’d been upgraded as a result to a deluxe which had a walk in shower and a big soaking tub. Bliss.

Excellent Red wine

Great location for exploring Cheltenham

Great room and location. We were very well looked after. Can’t wait for our next stay

Great wine , great food and excellent service off Kate.

Lovely room, great food nice team

Everything was lovely

Excellent all round.

Good hotel

Enjoyed our stay

Beautiful room in a beautiful hotel. Junior suites are superb.

Excellent stay but the hotel was short-staffed at the time.

Staff were incredibly hospitable and the hotel was great, very welcoming will definitely go back again for another visit

Yes

Excellent!