鄰房的抽水馬桶發出巨大的聲響，影響睡眠。廁所的牆燈壞了多天了仍沒有人修理。工作人員親切，工作熱誠，服務態度很好。

Great

Good location and the staff very nice! The room is clear and the bed so comfortable!

Great location for exploring Cheltenham

Great room and location. We were very well looked after. Can’t wait for our next stay

Great wine , great food and excellent service off Kate.

Lovely room, great food nice team

Everything was lovely

Excellent all round.

Good hotel

Enjoyed our stay

Beautiful room in a beautiful hotel. Junior suites are superb.

Excellent stay but the hotel was short-staffed at the time.

Staff were incredibly hospitable and the hotel was great, very welcoming will definitely go back again for another visit

Yes

Excellent!

Good selection

The room was lovely, really nice and clean. The staff were fantastic. Especially as they rang me to say I left my EpiPens behind (I didn’t get the message until I was home sadly) but they were super prompt to let me know. On checking in the lady (can’t remember her name) went “oooh I’m meant to be going home, but I can check you in” my friend was being booked in at the same time.

In general a very nice place to stay. We have stayed here several times before. It is a treat to stay at this hotel. However on this particular occasion we experienced a few maintenance issues. We were given a very pretty room but a little later discovered the TV did not work. The team were helpful but could not fix this so suggested moving to another room which we accepted.This room was initially cold but later warmed up. Unfortunately in the new room the kettle did not work so was replaced by the team. It is also worth noting that the hotel lift was not functioning. This remains a very nice place to stay with helpful staff but a little more attention to maintenance issues. The issues we experienced did not make for a relaxing experience and we have never before had any issues at this hotel. We enjoyed the breakfast and good WiFi.

Clean, comfortable, massive room. Huge bathroom and enormous shower! Well stocked mini bar. Very helpful receptionists on check in and leaving.