鄰房的抽水馬桶發出巨大的聲響，影響睡眠。廁所的牆燈壞了多天了仍沒有人修理。工作人員親切，工作熱誠，服務態度很好。

Great

Good location and the staff very nice! The room is clear and the bed so comfortable!

We had a fantastic stay and would happily return. The hotel was clean, well-maintained and had a lovely atmosphere throughout. The staff were all friendly, welcoming and always happy to help, making us feel looked after from check-in to check-out. The room was comfortable and well-equipped, and the facilities were excellent. Breakfast offered a great selection, and everything was fresh and well presented. Overall, it was a really enjoyable stay and excellent value for money. Thank you to everyone who made our visit so pleasant!

Flott hotell med god beliggenhet

Forgot my washbag. Weighs about a pound. They want £40 to post it to me.

Great location. Amazing breakfast.

Room was nice and comfortable but not spotless. Velvet sofa was stained and coffee corner was dusty. We thought we were getting 2 bathtubs in the room according to photos but there was only one in the bathroom. Either the fridge or the A/C were quite noisy and sounded like there was a fish tank in the room. Amenities were good and breakfast was nice but overpriced.

We stayed in one of the hotels premier suites. It was too big! The decor and design were dated and the lighting and airconditioning problematic. The huge bed had sheets that weren't fitted and the bedspread wasn't very clean and had hairs and dust in evidence. The shower was brilliant and it had 2 baths in the room The door lock jammed when we returned for our second nights stay and the staff took 20 minutes to let us in, but were excellent in giving us free drinks while we waited in the bar. Parking at the hotel is minimal and we paid for 2 days in advance at £10 per day. On the second day there was no room in the hotel car park, due to a wedding at the hotel. They refunded the second days parking charge. Overall not a stay we will repeat.

Great hotel with great service.

Booked the cheapest room as we were there for only one night to see friends for dinner. Requested a room with walk in shower (not over bath) as we are in our 80s. When we arrived we were told we’d been upgraded as a result to a deluxe which had a walk in shower and a big soaking tub. Bliss.

Excellent Red wine

Great location for exploring Cheltenham

Great room and location. We were very well looked after. Can’t wait for our next stay

Great wine , great food and excellent service off Kate.

Lovely room, great food nice team

Everything was lovely

Excellent all round.

Good hotel

Enjoyed our stay