The room is huge and real clean with the friendly staff

There was a strange smell from the bathroom. And a littlebot noisy as it is located near Lima Street.

飯店很貼心的等到我們至夜間入住，還事先用電暖氣幫我們暖房，非常舒適的貼心服務

距離puno最熱鬧的街區走3分鐘就可以抵達，飯店員工態度良好，給了我們一些餐廳和旅遊行程的建議。房間很舒適，床很大很好睡，熱水也很熱，但後面好像有夜店的樣子，星期六晚上音樂放得很大聲，而且持續到深夜，尤其在浴室裡聽得特別清楚。

Everything is good, and the staff is very helpful. However, the night club near did annoy us during our three-night stay.

perfect servise friendly stuff

櫃台人員很親切，服務很好，還可以免費列印和影印。 房間空間寬敞、清潔舒適、king size雙人床，還有開床服務送兩顆巧克力，每天兩瓶礦泉水免費，冰箱裡的兩瓶coca cola、兩瓶inka cola和兩瓶啤酒都是免費的。 附近就是觀光區，餐廳、旅行社走幾步路就到了，相當便利。 早餐相當豐盛。

Good

Nice hotel, staff are friendly and helpful, the staff helped us arrange day tour and bus tickets to la paz. They put two chocolates at the bed which is really heartful. Also, we thought we might have left behind a camera in the hotel. Hence send a email to the hotel and the Operations Manager Ivan Saettone responsed promptly, though they can't find it, it is highly appreciated. One draw back is the disco / bad downstairs have loud music throughout the night, which is annoying

Først og fremmest, en utrolig god service og hjælpsomhed. Rent værelse, god morgenmad, god central beliggenhed.

The most basic thing you expect is the shower drain shouldn’t clog. I was literally standing there for 10 seconds and I had water up to my ankles. I wanted to wash my hair because it was dusty from the train and couldn’t because the drain was totally clogged. I also informed reception and all they could say is that their technical team wasn’t on duty today and would come and check it out tomorrow. The washroom didn’t seem too clean either, it had some stray hairs on the walls and around the toilet ring which I wiped off. All in all, not a good experience.

Excelente atención de parte de todo el personal, todos están dispuestos para ayudarte. En independencia de que toda la zona donde se encuentra el hotel, se quedó sin luz desde las 5:00 de la mañana, el personal se esmeró por mantenernos cómodos y con un desayuno adecuado.

Great hot breakfast. They will even cook you the eggs to order. They will store your bags if needed after check out. Great location.

El hotel es excelente, ¡con una ubicación inmejorable! El desayuno es bueno, el personal es muy atento y amable. La limpieza es impecable. Solo mejoraría las cortinas opacas, que dejan pasar demasiada luz.

É um hotel simples, equipe prestativa, havia reposição de água mineral nos quartos todos os dias. Os quartos da frente são muito barulhentos e não há janelas anti ruídos, peça um quarto na parte de trás. Pedimos para trocar e foram mto solícitos.

.

excellent place and very good service. Breakfast very good

Alles gepasst. Sehr flexibel

Hôtel agréable et confortable au centre de Puno Personnel agréable parlant anglais Chambre spacieuse, literie confortable et moderne Eau chaude et chauffage. La réception a organisée notre transfert aéroport. Tout était parfait

Very impressed with the hotel. Great location, minutes away from the main square and a lot of business/restaurant around. The room is very clean. It has all the necessary equipment, particularly a space heater, which is very necessary for the cold night. The people work there are super friendly and helpful. I bought some food back to the hotel. They lended me some bowls for eating the food. I had to leave in the morning to catch a bus. They know I won’t have time to eat breakfast, so they prepared me a boxed lunch. I would definitely say the service here is better than majority of hotels I have been to.