Nice rooms, small enough but all you need. Had a nice one with direct access to the pool from the balcony. Cleaned daily with fresh towels. Lovely pools and entertainment was grand. Location was great. Parking on site was a few euro per day but no spaces when we checked in so I parked on the road nearby. No problem getting a space nearby for the rest of the stay. Activities on site were great (tennis, crazy golf, football pitch, volleyball, basketball) all included. The high ropes were not working at the time of the stay. Food in the restaurant was really nice and high quality but a couple of times the grilled chicken was not fully cooked. I think the chefs cooking in front of people queueing made them feel they needed to serve it too early. Snack bars were dotted around and good too. Drinks were good. Only down side was the cockroaches. A nightly round of searching under the beds. Usually would find at least one, worst evening was 3. Also quite a few around the bar area in the evenings. May be the location, but other hotels we stayed in on this trip didn't have the same issue (or maybe at least they had some level of containment as the only cockroaches found were already dead or dying). Not much around the area if you want to venture out without a car, apart from a lidl a couple of shops by the beach and the fantastic views of Los Gigantes down the road. Great place to explore the island from by car otherwise stay on site and enjoy the all inclusive.

Lovely stay. Staff are very nice and helpful. Lots of food variety. Lots to do for smaller children

We visited this property from the USA for a family vacation (family of five with three kids under 12). The hotel was clean and the staff was friendly and accommodating. The food was what you would expect from a large resort. Plenty of options: some of it good, some of it not so good. The hotel has two large pools and plenty of activities for adults and kids. The views from the hotel (ocean and cliffs) are spectacular. Offsite activities on the island are very good. I would recommend taking at least one or two excursions. We did a boat tour, water park trip, and star gazing excursion, all of which were excellent. The stargazing tour, in particular, I would highly recommend. We rented a car for the trip, which I would not recommend. Shuttles and taxis are a better way to go. One minor downside is that this hotel is not beachside. The beach is walking distance, but the walk is down a very steep hill. The beach, however, is gorgeous and worth the walk. All in all, I would definitely recommend this resort to a family from the USA. The resort is akin to what you would find in Mexico, the Dominican Republic, Jamaica, Aruba, etc., but the surrounding area is much more accessible and fun to explore.

Brilliant stay for a family vacation. Loads of activities for the kids and very well managed property.

Not the nicest all-inclusive but perfect for a family on a budget. There was a lot for the kids to do. Our disappointment was the room. Outdated with cheap appliances. The fridge wasn’t actually a “fridge” we were told. This was a challenge for us because we needed a way to keep my baby’s milk cold. The breakfast buffet had a lot of choices but less so for lunch and dinner. The spa was nice. My son had fun at the kids club. The baby club was closed Tues and Wed and they require an extra fee. Overall not a bad place to stay if you are on a budget.

The options for food was incredible, my sons loved. It was much more than I expected. I would definitely recommend this place to everyone I know.

Everything as it should be for a family vacation we miss it already

A wonderful family friendly hotel, we will come back!

Overall we had a great stay. The staff work very hard and it is super clean and friendly. The areas that need improvement are the friendliness and customer service of the reception staff and the entertainment for new year. Both were not good enough. Firstly the reception staff were not friendly and made you feel they were doing you a favour. The only one who was good was Rita. On arrival we had a problem as we booked 2 rooms as a family with children and at the time of booking and afterwards sent messages requesting they were next to each other. After spending money on two rooms for a week this was not a difficult request especially when booking 3 months ahead. It was not done and the reception staff were not friendly and did not apologise. They blamed the fact that we booked on Expedia. They did move us the next day, and it was fine. But it was an awful first impression of the hotel, for such a simple family request. The entertainment on New Year was poor. There was nothing fun for people to do or dance. People were bored. This would need to improve. Apart from these two items, we had a great stay. The food was good. The new year dinner was outstanding. We enjoyed the location and atmosphere in the hotel. It was spotlessly clean. The bar and restaurant staff were excellent. Overall it was a good choice.

Överlag bra, poolområdena är i fint skick. Måltider med stor variation av mat dock hade man önskat att det smakade lite mer. Rummet bra men golvet på uteplatsen var ganska smutsigt. Fint aktivitetscenter med mycket aktiviteter.

La estación cuestión recepción todo bien comida pasable habitación en muy mal estado nos cambiaron dos veces olía humedad y nunca mejoraron la habitación va en peor muebles rotos enchufes roto y no es que se pague barato

J’ai passé une semaine dans cet hotel avec mon épouse et ma fille de 4 ans. Cet hotel est tres orienté famille. Tout est adapté pour les enfants (Toilettes, buffets etc). la quasi totalité des clients sont des familles. Cela impliques aussi quelques inconvénients et notamment le niveau sonore dans les espaces clos (restaurants etc.). Les infrastructures sont globalement bonnes meme si un rafraichissement serait bienvenu a certains endroits. J’ai globalement ete assez deçu du service de restauration. Les plats sont peu variés et sont quasi exclusivement industriels. Pour les clients sans enfant, je pense qu’il est plus judicieux de choisir un autre hotel.

Very nice choice for a family with babies / toddlers - with baby club activities as well as numerous locations and options for keeping the youngsters happy :)

Overall good hotel but not great. Very crowded especially during meal times and at the pool. The hotel offers a lot for guests especially kids like the playground and the escalating garden. The food was good but not great as well.

Es war sehr laut und voll. Insgesamt ein super Urlaub für Familien mit Kindern. Essen war sehr gut

Die Möglichkeiten für Kinder waren herausragend. Insbesondere das Trampolin. Die Pools könnten etwas liebevoller/interessanter gestaltet sein, aber sind sehr groß und es gibt immer ausreichend liegen. Das Zimmer war sauber. Die tägliche Reinigung war teilweise nicht ausreichend, da einige haare zurückblieben. Beim Essen gab es viel Auswahl. Es war nicht immer alles nach unserem Geschmack, aber man konnte immer etwas finden.

Bien dans l’ensemble. Chambre propre mais lieux communs un peu moins. Notre semaine a été bien occupée entre la plage (plus facile d’y aller que de revenir car hôtel en hauteur), excursions volcans, excursions bateau et piscine . Les buffets étaient biens. Peut être rappeler les règles de vie en communauté serait utile pour certains touristes qui ne font vraiment pas attention au bruit.

The hotel is very crowded, way too busy and nothing feels like it should for a 4 stars holiday. Everything feels very average, nothing is that bad to complain but also nothing great either. Entertainment facilities are ok and staff really do their best, but there is just a lack of organisation and way too many people everywhere to make anything fun. Food on all included restaurants/bars (we had all-inclusive) is average at best, with some ridiculous upselling on some very basic things for the “landi” guests. Everything just feels like a race, everyone saves beach lounges (even though the staff specifically says it is not allowed on checkin) or seats by the bar, and even saving desert on their plates that you see just going to waste afterwards. It is just a massive hotel with way too many people to be even close to a 2-3 stars

Sehr gut für Kinder.

Great hotel for kids and families.