Very terrible experience. Booked this hotel as I had an important interview downtown in Albany. When I arrived there at 9pm, it’s overbooked and we were relocated to a motel 20 mins away. The motel was terrible and the hair dryer was even broken. The staff was rude when we tried to understand the situation. The staff on duty promised to cover the extra transportation costs from the motel to the bus terminal for the next day and arranged a taxi for us. But we were kicked out of the taxi as the operation manager refused to honor their promise. They were only reluctantly agreed to cover such costs, which they offered at first, after we contacted hotels.com and got a written proof. We nearly missed the bus back to NYC. It’s not fair to us to take the extra efforts and time, while supposingly, I should have focused on the interview. Don’t ever book this hotel if you have any important appointment. Really disappointed.

The staff was amazing. The hot tube didn’t work but it does have a pool that’s nice. The kitchen was nice. They made everything easy for me in my time in need. Thank them so much

Convenient location near the I-87/90. Generous sized rooms with large comfortable beds and well equipped kitchen. Basic breakfast.

Pet friendly. Breakfast

My fridge is not working

Ladies at the reception were not friendly and somewhat rude..no umbrellas to lend on a rainy day

Shower leaked. Booked a suite and they told me they didn’t have any more left when I booked weeks ago

The room had broken furniture. The pull out mattress did not have linens. When we pulled it out there was some ungodly stain. The elevator and hot tub were broken. No towels ever at the pool. Trash left outside rooms all day and trash piled in laundry room for over 24 hours. Clearly understaffed.

nice

Mattress on sofa was very deteriorated

Very nice people at front desk Very flexible with room changing and good housekeepimg

Room was spacious, clean and bed was comfortable. Pull out sofa was perfect for our toddler or small adult only. Pool was nice but hot tub was out of order. Breakfast was nice.. get there early though it gets crowded. Room was very quiet and ac was cold and comfortable. Parking is $10 a day so be prepared for that

The rooms need some upgrades. The sink was leaking, no bedding for the fold out sofa and the bathroom had chipped paint on the walls and baseboards. Also, the pillows were very uncomfortable. We would have expected better for the extreme cost of the rooms per night.

Drug use on property in public spaces

The hotel was clean, staff was friendly, and they had lots of amenities. Parking felt relatively secure and it wasn't too loud during my stay. I could sometimes hear noisy people outside of the hotel because of the area it's in, but this wasn't disturbing enough to bother me in any real way. I would happily stay again.

My room was fab, everything I needed. Reception staff were really friendly and helpful. Pool and whirlpool area were a bit tired but functional. Breakfast was simple but enough for me. Would definitely stay again.

The staff were all exceptionally efficient and friendly. Tyler sorted me out a room after a miscommunication within the expedia app. The room itself was functional but looking a little faded and in need of an upgrade. A wider range of snacks would be great and the pool was only open from 7 not 6 as indicated by the signs. Thats not a problem but it's about managing expectations!

The property was fine. The phone did not work. I told the front desk every day (5 in all) No fix!! It probably still doesn't work.

The staff was excellent and loved the suites only thing I didn’t like was there was a very strong odor of someone smoking weed on our floor told staff and issue was addressed but checked out a day early due to the next day the smell was back

the staff are super welcoming and helpful