nice staff, nice location, thank you so much ! Please stay here to enjoy the sunshine in Gran Canaria !

OK

A high standard of standardness. The rooms are modest, but everything was in perfect condition. The meals range from okay to supetb, fepending on wwhat you coose. Staff are excellent.

Hyggelig plass og personale

Everything about the hotel was very good, with one exception. There is no ramp facilities for even the slightly disabled to get from drop off to reception. Can be difficult with large cases.

Ottima esperienza. Struttura ben tenuta. Camera spaziosa con un comodissimo balcone. Colazione molto ricca e variegata con personale gentile e professionale.

the service from staff was amazing, the food and cocktails were fab too

Very well looked after by all the staff, especially in room cleanliness and at reception. Food was good though over the week a little but repetitive

Première fois à l’hôtel Neptuno et je suis complètement ravi de mon séjour. Hôtel hyper bien placé, chambre spacieuse et très confortable, propreté irréprochable, restauration excellente digne d’un grand restaurant avec un choix très raisonnable, et avec un personnel parfait à tous les niveaux, réception, femme de ménage, personnel au restaurant. En un mot : Excellent 👌 Je recommande vivement cet hôtel J’ai déjà réservé pour 2026 😜 Séjour du 1 au 15 août 2025

Lovely, friendly staff mostly, clean spaces. Note that’s it’s not actually “all inclusive” as there are certain basic drinks that they require you to pay for, eg a mojito or a red bull, which I found pretty strange. It’s actually a “mostly inclusive” but the service was good and the food was okay. Had many issues with the plug sockets in the room too, my phone wouldn’t charge besides the charger working elsewhere. Never an offer to move rooms or try to find a permanent solution so it became a bit frustrating throughout. I guess they did their best but it’s not somewhere I would stay again.

Angenehme Atmosphäre und gutes Essen, das Personal ist sehr freundlich.

Schönes Hotel in guter Lage mit sehr freundlichem Personal

Convenient to all amenities such as the Yumbo centre, the beach and the Dunes. Quiet hotel and friendly staff.

Very nice hotel, amazing location Breakfast very good Slight disappointment: the bathtub in the bathroom was a bit rusty and could see the work has been done to repair a hole in the bathtub but has not been done properly Mattress on the bed was over soft which can cause back pain Really appreciated the robes and sleepers in the bedroom and the big balcony

Buen servicio de camareros en el buffet de desayuno. Camas cómodas y limpieza óptima.

Dritter Aufenthalt im Neptuno. Im Juni weniger Gäste, daher ausreichend Liegen am Pool. Ja und das Hotel ist in die Jahre gekommen. Das Essen insbesondere am Abend hat sich sehr verschlechtert. Oftmals eher Kartinenqualität, eher fade, ohne Geschmack. Persönliche Meinung. Dessert besteht aus Kuchen und Puddings/Mousses. Keine Abwechslung. Salatbuffet stehts frisch. Zimmer 224 war mit einer knarzenden Matratze/Lattenrost bei jeder Bewegung eher schlafunoptimal.

Alles Toop

Literally across the street from Yumbo shopping center. Property in excellent condition. Not cheap, but in a great location and in great condition.

Overall good

The property was great, very clean and comfortable. Close to many outlets and easy to get a taxi from. Staff were really good. Drinks were very cheap. Really good deal for hotel.