It's a great place to stay. The bedroom is spacious and clean, and the bed is really comfy. As for the other facilities, it has everything that one expects to find. We can easily travel to anywhere since it's across the tram station. Plus, the receptionists are wonderful and are willing to give us assistance whenever needed. It's definitely our first choice to stay if we visit Gold Coast again.

Quite rude type receptionist , toilet was too small where you sit on seat you always hit the side wall. The only thing good was location. One one tiny little soap and shower get for two people. If you don’t clean your cups of glasses you will be charged $50. Awful. Ripoff

Great location, clean and tidy rooms. Kitchen facilities were awesome.

Its one of the few hotels that dont charge you parking fees most hotels shpuldnt be charging but phonecian is a olser hotel but is relaxing to rest up on and close to everything

Everything was perfect.

Very good location handy to restaurants also to Oasis shopping centre and the light tail

Great location handy to shops, transport, beaches & clubs

Great location

Room was in a clean and tidy state. Facilities were clean and hygienic. Staff were friendly

Tvs didn't work had buy my own batteries for the remote

The staff were on it straight away and i left happy didnt go to the pool cause of lousey weather

staff great clean room, great all round

Size of apartment, location, staff at reception.

All the staff were lovely. The room was amazing with some ocean views, also very clean. Walking distance to shops, and plenty choice of restaurants, and of course the beach. Little noisy at night from the restaurants, but that is what to expect staying in the middle of Broadbeach. My granddaughter and I loved our stay.

Brilliant location but terrible customer service. It’s an aging hotel and in need of repairs. I was charged an extra $40 a night for a child under 5 years old. When I asked why, the explanation was for extra linen and towel. We received two sheets and an extra towel.

Resort/room is a little tired but great location

Very disappointed with the condition of the room and the price paid over the New Year period. Filthy carpet. Cockroach in the wardrobe. Very dusty. Mould in the shower.

Great location , clean , wonderful staff

Front desk reception (Sally and Julie) were great, very engaging and helpful, made you feel instantly at home. Room size and location was excellent

Loud from cars at night.