I had to change the room due to terrible WiFi connection and unbearable noise from neighbors room due to old plumbing system. The second room has better WiFi but only one electrical socket is useful. And you can not use iron and the kettle at the same time as the circuit breaker will shut off! And the bathroom floor is very slippery. I almost fell down a few times. Only beautiful part is the top roof terrace.

Located in one of the best locations in Naples, right by the sea surrounded by nice restaurants and bars. Breakfast at the roof top terrace is a must do in Naples, overlooking the sea and Mt V. Highly recommended!

Stayed for one night before our departure flight. Included breakfast.

Loved it!

This Hotel will not disappoint, great location to restaurants. Views from 7th floor bar/restaurant is amazing!!

Brekfast was pretty bad for the prices charged.

Here’s a polished Expedia review you can post: I had an excellent stay at this hotel and would absolutely recommend it to anyone visiting the Amalfi Coast. The staff were outstanding—friendly, professional, and incredibly helpful throughout my stay. As an American who does not speak Italian fluently, I especially appreciated how well the staff spoke English. Communication was effortless, and they went out of their way to make me feel welcome and comfortable. The hotel itself is beautiful, with stunning views and a great atmosphere. My room was exceptionally clean, well-maintained, and comfortable. Check-in was quick and seamless, making the arrival experience stress-free. The location is truly elite—close to restaurants, shopping, attractions, and everything you need, making it easy to explore the area without hassle. One of the highlights was the rooftop restaurant. The views were absolutely incredible, and the drinks were expertly made. It was the perfect place to relax and enjoy the scenery after a day of sightseeing. The only downside during my stay was that the gym was not open or available. As someone who enjoys working out while traveling, that was disappointing. Having access to a fitness center is always a plus for me, so I would love to see that available in the future. Overall, this was a fantastic experience. Between the amazing staff, beautiful property, spotless rooms, prime location, and rooftop dining, I would gladly stay here again.

Exelente ubicación y servicio! Regresaré en mi siguiente visita.

We lived our stay here the staff were amazing! Mário, Guiseippi and Serena bent over backwards to make us feel welcome and get us everything we needed. After hiking Vesuvius they got us lots of ice for our sore joints. The room was spacious and very clean. The bathroom had a lovely tub and bidet. The location is great especially for nice walks by the water in the evening. We will definitely stay here again!

Not worth $500 a night.

X.

We loved the balcony view of the strand from our mini suite on the third floor. The hotel is Convenient to many restaurants.

Perfekt! Nice location and a beautiful view. Nice and quiet neighbourhood. We’ll be back😊

Perfekt läge, otroligt klassisk miljö, både matsal och rum

Excellent!

Sehr schönes Hotel und sehr freundliches und hilfsbereites Personal. Gerne wieder!

建物の古さは少し感じますが、お勧めできるホテルです。海側の部屋を最高です。 室内は綺麗に保たれており、毎日の清掃も丁寧 水のボトルの自動補給無し、　フロントに依頼 水回りが古くて、バスタブの水の流れが悪い

Veldig fint hotell, stort rom og nydelig frukost. Og takterraseen, heilt fantastisk! Lokasjon er perfekt, rett ved sjøen og i eit koseleg område av byen. Resepsjonen var svært behjelpelege med å ordna sjåfør til utflukter og gav alltid gode råd. Vil absolutt anbefala hotellet!

Excelsior Hotel's historic past and fabulous corner location makes it a wonderful place to enjoy the heart of Naples. The rooms are beautifully renovated, some with a tiny balcony overlooking the bay of Naples, are lovely. The hotel's roof-top bar has my favorite panoramic view of Vesuvius, Sorrento and Capri. A wonderful place to enjoy a relaxing moment after a day of touring.

Very poor service in restaurant, meat was overcooked. However the worst was the lack of service even factoring in Italian culture that a meal is to be enjoyed not rushed. Their service just seemed oblivious to their responsibilities.