Please note they take a break everyday from 3:00pm - 6:30pm. We arrived at 1:30pm to check in, and was told that the room will only be available at 2:00pm. We then decided to leave our luggages, take a walk and come back in the evening. To be sure, we double checked with the receptionist if we can pick up the key in the evening - and she said yes! We returned at 6:00pm and realized there was no one at the reception. We stood and waited outside until another staff arrived at around 6:40pm. It will be great if the staff can inform us about the break at the first place…and apparently, no one pick up the phone or doorbell during the break, though they stick a note asking you to ring the doorbell if you need any help.

A localização é boa e facilita o acesso aos principais pontos da região, apesar de estar em uma rua bem feia. O hotel aparenta ter sido reformado, mas claramente é um espaço adaptado, o que compromete um pouco o conforto. O banheiro não tem box, o que acaba molhando tudo durante o banho. Além disso, o sistema de aquecimento é muito ruim: depois que uma pessoa toma banho quente, é preciso esperar cerca de duas horas para que outra consiga tomar banho quente novamente. Deixa a desejar em vários aspectos.

Great location for short walks to many must-see places. Hotel is very compact but offers a fair level of comfort and convenience, and was kept clean and serviced as requested. Staff all very obliging and professional.

Shower was too small and prone to flooding the rest of the room. Otherwise comfortable and clean room

Quarto limpo e localizacao excelente!

The hotel that I booked, they had closed didn’t tell me . I was out in front of their closed Hotel in the middle of the night. I had to get a cab to their new hotel and was only told they were sorry for the inconvenience. It was dirty. Nothing about it was appealing.

Hotel has multiple locations. I booked a specific hotel near my daughter’s apt. When I arrived I was moved to another location farther away with no prior warning. I could have cancelled my reservation and went to another hotel but they gave me no warning of the move so I was stuck there. Never had this happen before and was quite the inconvenience

This is not a typical hotel where there is a lobby or staff to greet you . Instead it is a set of apartments in a corner building . The person who let us in was awaiting for us at the door at check in. Breakfast was serve in a buffet style . Staff would ask if you would order something else if you like. Continental breakfast is available .Overall it was comfortable and easy to find . Shops and restaurants are all walking distance.

Great

Chambre confortable, bonne literie, et très prope. Personnel à l'écoute. Hôtel bien situé et calme.

The hotel is extremely well positioned in the heart of Florence. However it was much more basic than the online information suggested. The room was very small but clean. The bathroom was adequate and clean. Wifi was good and all tech/electrical was of a good standard. The staff were friendly and helpful. The breakfast was standard but adequate. However, the hotel did not live up to its description online. the photos of the entrance and the breakfast area were misleading. The reception desk was described as open 24/7 when in fact it only ran from 07:30-22:00. Fine in principle but as elderly guests we had chosen this hotel as we wanted access to staff onsite overnight in case of emergency. There was supposed to be a deli/cafe onsite but there was none and given we knew there was no restaurant the lack of cafe was a problem. Again, as elderly guests, we didn;t want to have to go outside just for a snack. On arrival at 5pm the hotel desk was closed "exceptionally" with no explanation and a member of staff waited outside to let us in but could not help us to our room or deal with any queries. For the 1st 24hrs there was no heating in the room and no alternative room to move to. we were forced to put up with this as the reception desk was closed. Overall we were disappointed and would not return or recommend.

Localização privilegiada!

Good

Tudo estava muito bom, nosso voo atrasou, chegamos depois do horário final para check in, Mas nos receberam e nos atenderam super bem. Isso mostrou carinho e atenção com os hóspedes. Estava tudo bem organizado. Nós amamos.

La habitacion nueva, impecable, algo pequeña. Las instalaciones modernas muy bien ubicado (muy cerca de los uffizi y el palacio vecchio). A solucionar que la ducha no moje resto del baño. Termo electrico. Si uno se ducha el otro debe esoerar un eato. Pero muy bien. Muy amable el personal.

A localização é ótima, mas as condições do hotel é ruim, fui com criança pequena, e depois de determinado horário, não temos como ter acesso ao elevador, o chuveiro, só uma pessoa pode tomar um banho rápido, caso outra pessoa vá tomar, precisa esperar a caixa interna de aquecimento recarregar, o que demora muito, é o café da manhã era vencido.

La habitacion no servia la calefaccion, nos cambiaron de cuarto a uno mas chico, fuimos 4 personas y tenis una cama medio gde. Y otra muy chica que las otras 2 personas ni se podian mover, el agua caliente se termina y hay que esperar que se caliente. Mucho ruido. Ubicacion y staff del hotel super bien, amables.

Very easy walkable

Das Personal war stets freundlich und hilfsbereit. Das Frühstück war OK, man wurde satt. Die Lage ist super. Es ist praktisch alles zu Fuss erreichbar.

A localização do hotel é excelente, dá para fazer tudo a pé. Tem um bom café da manhã e a equipe de funcionários é muito gentil. O ponto negativo é a água do chuveiro, ela esquenta só por uns 10 minutos. Estávamos em 4 pessoas e tivemos que ficar raionando a agua ou esperando esquentar para o proximo banho. 10 torno d