good location, fair service

Nice location

在此住宿3晚的3人房，房間空間算寬敞，衛浴設備佳，房內有冷氣設備，另有電梯方便行李進出，在倫敦3星飯店實屬罕見，可惜入住時正逢維修保養期間。早餐不錯吃，飯店前有小公園，安靜清幽，離地鐵站走路約5分鐘，超市餐廳林立，值得推薦的好飯店。

My three-beds room is nice and tidy. The space is sufficient to place three opened luggages. The location is good, near to the station, supermarkets and restaurants. The staff is very nice.

Good location, simple breakfast, small room but cozy

the room was quite small even by Tokyo standard

There were ants in the first room they put me in so they switched me to a different one (very nice) except they pestered me to have to switch back to the original room once they “sprayed the room” since the room they had to move me in based on the unsanitary conditions was an “upgrade.” They did not follow through with having me switch back, but the rest of my time in that room was swelteringly hot even with the air conditioner on full blast. I had to wet a towel and lay it on me to cool down enough to sleep.

Hotel Villa Kensington in London Insgesamt sehr gut, aber mit Abstrichen bei der Einrichtung und Baustelle gegenüber Mein Aufenthalt im Hotel Villa Kensington in London war insgesamt wirklich gut bis sehr gut. Der allgemeine Service, die Abläufe und die Gastfreundschaft ließen keine Wünsche offen und haben für eine durchweg positive Erfahrung gesorgt. Es gibt jedoch zwei Punkte, die man vor einer Buchung wissen sollte: Die Möbel in den Zimmern sind mittlerweile sichtlich in die Jahre gekommen. Hier hat die Ausstattung ihre besten Zeiten hinter sich und könnte definitiv eine Modernisierung vertragen. Direkt gegenüber dem Hotel befindet sich aktuell eine Baustelle. Wer tagsüber im Zimmer Ruhe sucht oder morgens lärmempfindlich ist, sollte diesen Umstand im Hinterkopf behalten. Abgesehen von der Einrichtung und der Baustellensituation gab es jedoch absolut nichts auszusetzen. Alles andere war wirklich top, weshalb das Hotel unterm Strich immer noch eine klare Empfehlung und solide vier Sterne wert ist.

Good value good location would come again

Hôtel bien entretenu, propre. Le personnel serviable

Very good location and there is a lift!

The room, although a tad small, was very clean and had everything I needed including working air conditioning. Towels and toiletries were provided. Shower was hot but the water pressure could have been a bit higher. Overall, a very pleasant stay and was great value for money considering its' location.

Frühstück mussten wir Extra bezahlen, obwohl ja mit silverstatus gratis inbegriffen sein sollte!?

Wir haben zu dritt ein tolles sauberes Zimmer gehabt; das Hotel hat eine großartige ruhige Lage… einkaufen und Tube in der absoluten Nähe

We booked the hotel for a short two day stay. As we arrived early in the day we dropped off our bags at the hotel and informed the clerk that we'd be checking in late on that same evening - no issues with this. After a long day and arriving at 23.30 we were allocated a room on the basement floor, located near the staff room, store cupboard and emergency exit door of the premises. The room was cold and was quite clearly affected by damp as could be seen on the badly stained carpet and the wall damage. There was zero insulation in the window and the heating system was loud but did not help the situation at all, even when set to 26 degrees (which should be boiling). Furthermore, there was a big hole underneath the room door that did not provide reassurance regarding any insulation. The bed linen provided was stained and hairs were also found. We complained to the staff member on shift who was apologetic and changed the linen for us but could not change our room due to availability - we were told to speak to the manager in the morning. The next morning the manager didn't seem to fully understand our frustrations and even thought we were complaining about a "rat incident" that happened the same night (not reassuring with our door concerns). We were offered a change of room to another floor and complementary breakfast but we opted to leave and booked another hotel. We're writing this review for awareness more than anything else. We'd not recommend. We have been fully refunded.

We stayed for one night and the location is fantastic — a very short walk to Gloucester Road Underground and easy to reach Kensington High Street and Kensington Gardens, with plenty of amenities nearby. The room was clean and functional, although quite small and only had space for one bedside table. Unfortunately, we were placed in a basement room between the lift and the breakfast room. The soundproofing was very poor and we were woken early by staff setting up breakfast. Our window also backed onto what seemed to be a generator or air conditioning unit that ran constantly throughout the night. Breakfast was okay. Overall, we would only recommend staying here if you are in a room away from the basement, as the rest of the hotel may offer a much better experience.

Breakfast was very basic, even for a continental. Bed was rock hard. Pillow was rock hard. Room was air conditioned which is nice. Bathroom was disheveled, with mould behind the shower and toilet, but otherwise clean. Staff were friendly and helpful.

yes , shops nearby air conditioning - NOT GOOD

Room was small and basic but clean. Bathroom was clean with good shower. Conveniently placed for underground station.

The single room I stayed in was literally a box! I had two pieces of luggage and I couldn’t move around the room. The carpet was dirty, the mattress was hard, the bathroom was gross. The only thing good was the location. Never ever again!!!!