I recently booked a Superior Double Room with Balcony at Chateau Eza Hotel through Expedia, expecting to enjoy the beautiful sea and mountain views as shown in the hotel's official photos and Expedia’s listing. Based on these images, I was willing to pay EUR 590.40 per night for this experience. However, upon checking into my room, I was extremely disappointed to find that at least six large sun umbrellas were tightly positioned together, completely blocking the view from the balcony. This significant obstruction was nowhere reflected in the official images or booking platform, making it misleading and unfair to guests who travel far and pay a premium for an unobstructed view. This misrepresentation is deeply frustrating and does not align with the expectations set by your advertisements. I kindly request a compensation or a resolution, as I believe transparency and accuracy in hotel listings are essential for customer trust. Additionally, I would appreciate clarification regarding how such misleading representations are addressed to prevent future guest dissatisfaction. I look forward to your prompt response regarding this matter.

They didn’t provide heating in one of the living rooms, making it cold at night. The spa feature in the bathtub wasn’t working, and the sofa bed was sagging and uncomfortable. It seems like the furniture and amenities are outdated.

無與倫比

Everything are so good !

Helpful staffs! Totally fulfilled my request! Highly recommend!

Great services, we had our wedding ceremony and nights here, the view, people, and facility are incredible

房间没有想象的大，和网上的照片不一样，但是早餐位置十分好，虽然贵，但是值得。 十分漂亮的地方

太棒了，景色一流，还给我看upgrade了，酒店员工很nice，总之就是一次amazing的体验

酒店房間美麗而舒適，可提供的服務應有盡有，風景非常優美，在露台可看到宏偉的山海景，服務人員貼心有禮，雖然沒有電熱水壼，但每晚也會提供一壺熱水、花茶和小點心。附近環境古樸美麗，飯店人員推薦的餐廳非常美味！

很棒的飯店！

超美的Eze，个人觉得来这里一定要住上几天。当初在城堡和金羊里纠结许久，最后还是选择了城堡。酒店在村子里面，要往山上走，但山下的酒店接待处的服务人员都会帮你停车搬行李，服务很到位。酒店并不大，我们住的是一个两层楼的复式，感觉更有做当地村民的感觉。酒店的米其林餐厅也是一定要尝的，无敌的景观加美食，感受太美好。当然时间允许的话，我建议金羊和城堡都住住，不一样的风格，但都很棒。

環境服務都是頂級的，有機會一定再住

Former home of the Prince of Sweden!

Lugar único, vista maravilhosa, romantico

The town is beautiful, our specific room with balcony was amazing, the part city and part sea. Mostly friendly staff and carriers. The bath water does not get fully warm. Overarching problem: ant infestation in our room after the first morning we woke up. When speaking with the receptionist about this, she made us feel like it was our fault (asked if we had any big trash —No, we had only used their small cylinder gold trash can at this point. Asked us if we put any food in it—- No, all we had were the welcoming snacks and champagne they laid in our room. But even if we did eat, so you cannot eat in your 5 star hotel room? Why is there room service meal options then?) To compensate for the ants, they offered us another room, but we were only in Eze for ONE full day and did not want to spend that time moving and re-settling our 1 year old baby since we did that just the day before and it took a couple hours. Anybody who has traveled with a baby can understand this— Receptionist complained that it was difficult to offer a compensation, well, it is difficult for us to take time on our one day in Eze (having flown from America to France). After returning to the office to accept their compensation proposal, the receptionist tried to change the reimbursement to the first night only. When I asked her to keep her word, she had a bad attitude and I could hear her complaining in French to her colleague. Terrible attitude after placing a customer in a room infested with ants.

部屋の内壁にも石が貼られていて重厚で、暖炉もあり、とても素敵でした。泊まった部屋からは眺望はありませんでしたが、十分レストランやレセプションの時に素晴らしい眺望を堪能していたので、部屋の眺望は必要ありませんでした。一泊だったことが残念。

Tout simplement exceptionnel

Amazing stay from start to end. Breakfast was delicious and the location and the rooms are exquisite

Chambre impeccable et personnel attentionné et sympathique.

Extraordinairement pittoresque Excellent restaurant Seul point négatif pour la climatisation extrêmement bruyante ainsi que la ventilation de la salle de bain