Run down and dirty. The matress was sunken so badly that I felt like sleeping on a tub. Got up with very bad back pain. Definitely not worth the money.

Clean /warm rooms and beds, nice staff, nice view, great price, ~15min walk down the main street to old town and right next to hiking spot. Would be absolutely perfect if the shower doesn't turn cold every once in a while (went there in december), but staff did promise to fix the problem. Would go back if i have the chance.

Overall experience is fine. Renovation was still new, clean and nice. The room was too small that we were not able to walk after 2 big lugguages was put inside room. The washroom was also very small that room for movement was not enough for people in medium large size.

I stayed for one night，the price is 100 pounds per day，even the room is good，but it not worth the price，furnitures seem very old ，the bathtub is very very small，it seems only one meter long

Friendly and quick check in and clean room

Excellent room that was very clean, with very attentive and friendly staff.

There was mold in the shower. More maintenance is required.

Hotel a 20 minutos a pie del centro histórico y con varios buses a la vuelta de la esquina si no quieres caminar. Habitación suficientemente amplia y limpia. El baño también limpio pero demasiado pequeño. Personal amable en. recepción. Durante mis 2 noches de estancia no escuché ruido alguno

The room is awaiting refurbishment which I wasn't aware of until I spoke to reception about the shower which was overflowing into the sink/toilet area. However the receptionists were extremely helpful and friendly.

Room was amazing much bigger than expected nice friendly staff would definitely stay here again

I was fortunate to occupy a car parking space, which important for my stay. I did not have breakfast, no further comment.

The room was cozy and warm with a large window and window seat. Premium toiletries, lotion, soap, shampoo and conditioner. Lovely updated bathroom. Steps from the bus line and many restaurants within 2 blocks. Staff was friendly and offered suggestions about where to eat and find live music. Safe neighborhood setting. Mother and daughter traveling together. Excellent coffee and very nice breakfast buffet.

Signal on TV was awful. Main radiator didn't work so we used the small portable radiator in the wardrobe. Room was very clean and comfy, staff courteous and knowledgeable re bus routes and timetables. Parking available on hotel front. Overall, a very enjoyable stay at a nice, intimate hotel.

The room 'Pleasance' was a good size. The bed was comfortable but the pillows very hard. The toilet was a bit ramshackle, and the fan very very loud even with the door closed, and went on for a very long time after switching off. The room was very warm, but there was no way of getting the window open, so became very stuffy

Staff were so helpful and friendly. Great location. Room was large and comfortable. Would definitely recommend.

We had an excellent overnight stay here in Sept 2022. As we were due to attend another concert at the Queen's Hall, we thought we would stay again. We subsequently booked a superior room for this occasion, in Oct 2025. We arrived mid-afternoon and were greeted by a charming person who was friendly, helpful but casually dressed, unlike the uniformed staff in other 4-star hotels. We were directed to our room, the Calton, in the basement. Initial impression was the room and bathroom were clean and tidy. My husband went to hang something in the wardrobe but it was full of heaters and electric fans. There was no room to hang clothes. We went out and didn't return until 10.30pm using the keycard to let us into the building as no staff are present after 8pm. As I pulled back the bedclothes, I noticed what I initially thought was a water mark on the sheet. On closer inspection the sheet was clean but the mark was on the mattress topper underneath. I did not investigate further at this point as it had been a long day so I covered the marked area with a pillow. In the morning, I investigated further, the mattress topper had a dried blood stain, dark red, purple colour, about 5 cm by 3 cm. I was horrified. I spoke to a different receptionist, told him of my disgust and that this was totally unacceptable in any hotel. He did not apologise on behalf of the hotel or in any way engage with the issue nor my concerns. He was less than interested. The stains were totally unacceptable and

decent rooms, covenient location and polite staff

Clean cost room and good location

Camera molto pulita, personale cordiale e disponibile. Collegato facilmente con vari mezzi di trasporto. Lo consiglio!

The carpet in the hallways was very dirty, and there was mildew in the shower.