Very Nice

Yes but in no way made up for the terrible stay we otherwise experienced. Worst stay we've ever had in a hotel.

Reception staff not very warm and welcoming. Spa could be cleaner, lockers didn’t work for valuables. Dirty crockery at afternoon tea, dirty glasses at dinner and shortage of wine glasses?! TV in room stopped working.

The staff were lovely. The suite we had was spacious but a bit dated. The breakfasts were great however the dinner menu and meals we thought were mediocre especially for a 4 star hotel.

Pool great

What a lovely hotel in beautiful countryside. The staff in Reception were so friendly and helpful. The room was large with a lounge area and very comfortable. We used the swimming pool after check in which was super and quite warm! The dining room is lovely with wonderful views across to Loch Ard and the bar / lounge area very cosy and comfortable. There are so many walks to do around. We hope to come back and try more of them. The evening meal was overpriced. The Cumberland sausage and mash was very good though I felt I had to add more vegetables (which cost an extra£6!). My husband’s Indian starter of fried haggis and paneer was very tasty but his Chicken tikka was so disappointing as it consisted of a plain chicken breast sitting in some fairly mild tikka sauce - bearing no resemblance to the original dish with a small amount of rice and a little naan bread.

The staff were friendly and helpful, and worked quickly to aright any mistakes made in ordering breakfast. The room was comfortable with a fabulous view over the loch.

lovely grounds and great suite.

Clean rooms, nice staff, they have a sitting area near the small bar to hang out for a waiting area prior to eating. We arrived later in the day and didnt know you had to have reservations to est. So we had to wait a couple of hours.

Beautiful location. You will feel instantly calm. The hotel is cosy and clean though some of the decor is in need of an update.

Friendly hotel in a quiet and scenic location in the Trossachs. Staff were helpful and there are good facilities including the swimming pool. Lots of local activities are available although water sports were closed when we were there. Traditional food was cooked excellently but there was a South Asian menu where curries were very fiery and service for these slow.

Good stay , however wrong bed for child in room , housekeeping didn’t sort when requested so receptionist kindly sorted for us . Staff in restaurant could be more friendly , but food good .

On arrival, the hotel reception staff were busily trying to find us accommodation as per our booking through Expedia (3 nights). For some reason, Expedia allowed our booking to go through when the hotels had no rooms available to on the Saturday night. We were asked to wait 1/2 an hour in the bar while they fixed. We asked for a good menu but unfortunately the kitchen closes as 8:30. This meant a 20 minute round trip to the local co-op as nowhere served food after 8:30 in the Aberfoyle area. The breakfast was awful, no vegetarian menu options available. On perusing the continental breakfast I spotted a long dark hair on the fruit platter; I alerted the staff who said they would removed. I thought they would removed the whole tray but to my, and my partners horror, they brought kitchen tweezers and carefully removed the hair - I couldn’t believe my eyes. Needless to say, I did not pay the £26 per head for breakfast nor did we eat dinner or breakfast again during our stay. Lots of better / cheaper options available in Aberfoyle.

Immediate starting point for Ben Venue hike with showers and indoor pool for cool down afterwards (which can be used after check out) make it worth the money. Standard full English breakfast with a number of continental sides given in picturesque dining room was on level with any reputable bed and breakfast but obviously some guests expected a full buffet akin to major chains (despite the clear language upon booking). Comfortable beds in spacious rooms that have seen better days. Areas beyond the lobby are dated with wear and tear that a flagged hotel would not permit. Has a campy, vacation lodge feel not a spa and resort feel. Families and older travelers on short stays seem to predominate. Staff were quite pleasant and helpful. Would stay again if doing something in very immediate vicinity.

A chilled weekend break.

The view is outstanding. But it’s an old hotel that still charges what it would charge if everything was in better nick. I stayed at a Premier Inn next to the airport the night before. There were things that the Premier Inn did better.

Wait staff needs a tuneup

It should really be a 5 tar hotel but let’s itself down in too many ways. Positives: The building is beautiful. The gardens and surroundings the equal of anywhere I have stayed. Negatives: The swimming pool is the most horrendously over chlorinated pool I have been in this side of 1990. End result from using it is a severe ear infection. The decor is nice enough in a traditionally kitsch Scottish fashion, but looking a little dated. The food was okay, but nothing you won’t get in any decent pub in the UK. The continental breakfast was, by a distance, the poorest value for money breakfast I have ever paid for. We were a little late going down(9:15am) and at that stage all that remained was a couple of options for cerial, 3 croissants, and a handful of tiny pancakes. Given a few other tables joined around the same time, this didn’t go far, and it took far longer than it really should have to top up what was there, and that top up wasn’t a huge amount more than what was there when we first walked in. That said, our breakfast was probably more enjoyable than the couple who asked for a table next to one of the windows and were told thy couldn’t sit there as the tables were still dirty, and were then told that the kitchen was unable to cook an omelette. I have stayed at other McDonald Hotels and they have been excellent, but this one was a let down. It wouldn’t take a huge amount of time and effort to make it worth its name.

staff were friendly and professional

Beautiful grounds. Comfortable rooms. The food is good, not fantastic. Very likeable place to stay. The dining room is particularly attractive. Beds are ok. Good hotel.