Receptionist lady is very helpful, can early check in

Housekeepers are nice and helpful

Friendly staff and central location. Simple room and facility.

Clean room. Looks exactly like the pictures advertised.

Clean hotel within sort walking distance from 02 academy that why we booked this hotel also close to the bullring shopping centre and Birmingham central train station with ease to commute.

Lovely modern clean hotel. Staff were lovely. Quiet despite being by a busy road. A few minutes walk to to Hippodrome which was the purpose of our stay.

Very good hotel, close to city center. Big and clean room, good breakfast, nice staff. It was a nice and no problem stay

Polite staff, clean premises

Polite helpful staff, clean and nicely designed room

The hotel is very nice, very good breakfast, the guys are very attentive, clean room. Only points to improve are the hand soap was hard to get off and the smell was not the best for my child (so he didn't want to wash with it), it was not great but I didn't mind. The Duvet cover had a cut/hole on it, only one pillow per person.

The coded doors can be difficult to use

Every day clean and new towles

Cosy, clean and slept well

Great staff and brilliant location

The room was great only downside was that the walk in shower flooded the bathroom. Staff were lovely, would stay again.

Comfy bed , friendly staff

I stayed here a while ago, but they've now got rid of the shuffleboard in reception. Checkin was smooth, although I was a bit surprised that the key card has now been replaced by a 7 digit code to enter your room. I don't think this is very secure at all. If you lose your key card, then noone knows what room your in. But if you lose this piece of paper it has the hotel, the room number and the code and your surname on it. Not very secure at all!!! The room was clean and in good condition. The bed was comfy but low. The pillows were too soft and small and no option to change them. There was tea and coffee, a kettle and a hair dryer and plenty of room to hang items for a night.

Lovely staff spotless

Yes the room was clean and the staff was really helpful

All'arrivo la finestra della stanza era aperta e c'era molto freddo essendo in inverno. Il riscaldamento non funzionava e mi hanno dato solo una piccolissima stufa che ovviamente non riscaldava a sufficienza la stanza.