From the moment we checked in, the staff provided a thorough orientation in fluent English. They personally escorted us to our room and gave a detailed introduction to the facilities. The room was spotless and the soundproofing was excellent, ensuring a peaceful stay. What impressed us most was their exceptional personalized service. Due to our private itinerary, we needed to catch an early ferry at 6:40 AM. Although the hotel’s standard shuttle service starts at 7:00 AM, they specially arranged a private transfer at 6:20 AM to get us to the pier on time. Overall, it was a fantastic experience. If we visit Miyajima again, we will definitely choose this hotel to try out different room types.

Good place with good service to stay. will come back again.

amazing experience here. very helpful and friendly staff. esp the staff in restaurant. they have taken a very great care of my child and my daddy who cannot walk. the room are very nice. Food is perfect.

服務人員態度很好，位置離嚴島神社很近很方便

地理位置好, 鄰近嚴島神社, 商店街及多間餐廳, 價錢合理, 職員服務佳, 酒店還有室內及露天風呂溫泉。 酒店免費upgrade 較大及向海位置的房間, 另外還有生日禮物贈送, 令住客有個驚喜愉快難忘的旅程。

我和家人住在5樓一間有和室的房間，房間非常舒適，比我想像中還要大。酒店送

All the staffs in the hotel were nice and tried their best to serve the guests.

飯店有車可以從船口再到飯店真是太好了！飯店地點超優,和洋式房也很喜歡,飯店員工非常熱心主動

酒店房間清潔, 舒服, 有景觀可望到鳥居, 早餐及晚餐都很好, 服務也很好, 還設有溫泉, 只是離碼頭有10分鐘步行路程

房間景色優美，酒店服務也很周到，原以為很遠但原來就在嚴島神社附近不難去，房內之私人露天溫泉24小時開動，隨時都可以使用。 早晚和食十分豐富量也多，而且每天都會有所不同，其中一次晚餐更是有河豚料理，實在意想不到，總的來說價是貴但物有所值。

地處幾方便，行2分鐘就可到達嚴島神宮 晚餐雖然比一般溫泉旅館份量為少，不過好別緻，亦美味，值得一試身手。

下船後立即見到酒店的車在等候，很快便到達酒店。到達酒店後，員工都很nice,有人主動介紹酒店內設施。由酒店另一出口到神社步行只需數分鐘。

職員們服務一流! 尤其是引領到房間的前堂職員介紹房間十分細心及清楚, 及晚餐服務員以一口流利英文介紹各款菜式,服務一流! 更有一位來自台灣的女服務員另我們賓如歸!我們對此酒店非常滿意!

Convenient and only a few minutes walk to visit the highlights. Outdoor onsen was very small.

舒適清潔。位置好。

Service and food is excellent.

服務很好，設施很乾淨。

Great location, very comfortable Japanese style room. Kind and helpful staff, punctual shuttle service to/from the ferry terminal.

部屋にお風呂もあって、ホテルの方の接客もこちらを先回りする配慮で、本当によかったです。

清潔な部屋、良好なスタッフ対応でした。