The receptionist is very kind and welcoming. We were upgraded to Junior Suite room (we booked standard room). (+) The room was sooooo spacious (+) There's microwave (+) The toiletries was complete (+) There's tv sofa, bathtub (+) Near to Milano Central Station (+/- 500m) (+) balcony (+) free flow coffee, tea and cookies in the lobby (-) It was a little old hotel, not your minimalist type of hotel (-) there's stair connected to attic but there's nothing in the attic as I stayed, sooo when you speak in the livingroom section your voice echo (-) the alley a little bit quite so I have to walk faster while reaching the alley (not a long one though)