Excelente servicio y personal my atento

El Hotel Lucerna está muy agradable, su personal es muy atento y cordial. Las habitaciones están bonitas y limpias, en su restaurante los alimentos estaban muy bien preparados y el personal muy atento. Felicidades.

El baño despedía un olor feo a drenaje, la tasa del baño estaba despejada del piso, por ahí pienso que salía el mal olor que llenaba toda la habita

Very friendly, clean place

el buffet matutino vale mucho la pena

My stay at Hotel Lucerna Hermosillo was absolutely outstanding from start to finish. The hotel itself is beautiful, comfortable, and exceptionally well maintained, but what truly made the experience memorable was the incredible level of service. Every member of the staff was genuinely friendly, professional, and eager to help with anything I needed. Their hospitality made me feel welcome from the moment I arrived. One of the highlights of my stay was receiving a complimentary room upgrade, which was a wonderful surprise since I had not requested it. This thoughtful gesture exceeded my expectations and demonstrated the hotel’s commitment to providing exceptional guest experiences. The room was spacious, spotless, and very comfortable, allowing me to relax and enjoy my visit. The attention to detail and customer care throughout my stay was evident in every interaction. I highly recommend Hotel Lucerna Hermosillo to anyone visiting the area. The combination of excellent facilities, outstanding service, and genuine hospitality makes it one of the best hotel experiences I have had. I will definitely stay here again on my next trip to Hermosillo.

Todo es servicio muy bien.

Todo excelente, personal cuarto limpio

Clean room and very nice staff!!! It’s central and very convenient. Will stay here again!!

Muy cómoda las camas y muy bien ubicada

Clean rooms with daily housekeeping. Friendly staff and excellent service. Very secure and safe. We'll definitely stay at Lucerna again.

Excellent

Personal muy amable. Habitacion limpia y muy cómoda. Desayuno delicioso y buena porción.

Todo excelente

Excelente atención

Buen hotel y buen servicio

Una estancia muy agradable, habitación súper cómoda, personal súper atento!

Excelente servicio

-

Habitación muy amplia y servicio muy completo