Shocking experience during our first and last visit to this hotel and ironically, the day after staying at mother Doubletree in another city with a very different experience.
This hotel for me is not a true 4 star, I would say on par with a Premier Inn.
There was a music event in their rooftop bar which blasted loud music until after 2am - there was no warning of this before booking or at check in, they simply said “Our Sky Lounge is closed this evening for a private event”.
Cleanliness was also poor, towels and bedding wasn’t clean and reception didn’t answer the phone. The bed wasn’t very comfortable either so got no sleep. I raised a formal complaint and still haven’t had a response. No slippers or dressing gowns (not that I would have used it given the hygiene issues), no shower cap etc in the room.
Parking is over £20 but wasn’t available anyway, I found street parking nearby for the same duration for £3.
Wait times for check in and their elevators are long.
The only benefit for us really was location as it’s close to everything in the centre and has a little shop close by.