I had booked three deluxe rooms with king beds. After completing the check in process and proceeding to the rooms we had been given three double beds in a significantly smaller room than we had booked. Upon talking to the front desk agent we were informed that they had no king bed rooms available and we had been downgraded. There was no offer of compensation, no explanation, and they apparently hoped we would not notice. The front desk agent simply did not care and was not willing to help. After a 45 minute wait with hotels.com service and while insisting that the front desk agent contact the manager we were finally given larger rooms. Two of these new rooms however had A/Cs that were not cooling and after complaining it appeared that the filter had not been cleaned in quite a while. The location however, was superb and that is about the only positive thing about this property.

I had booked three deluxe rooms with king beds. After completing the check in process and proceeding to the rooms we had been given three double beds in a significantly smaller room than we had booked. Upon talking to the front desk agent we were informed that they had no king bed rooms available and we had been downgraded. There was no offer of compensation, no explanation, and they apparently hoped we would not notice. The front desk agent simply did not care and was not willing to help. After a 45 minute wait with hotels.com service and while insisting that the front desk agent contact the manager we were finally given larger rooms. Two of these new rooms however had A/Cs that were not cooling and after complaining it appeared that the filter had not been cleaned in quite a while. The location however, was superb and that is about the only positive thing about this property.

Es un hotel que no es de 4 estrellas , la habitación es amplia pero los baños la grifería está oxidada , las almohadas tenían como una especie de moho , muy regular el aseo , la persona de la recepción deja muy mal parado al país ya que ella excusaba las irregularidades presentadas diciendo que así eran las cosas en México . Abandonamos al otro día el hotel y gracias a la gestión de Hoteles , nos regresaron el dinero de las noches ya pagas .

Very disappointing stay. Housekeeping was superficial at best. Glasses were not replaced or cleaned daily, and basic items often had to be requested from the kitchen or bell staff instead of being provided routinely. Even more concerning, items disappeared from our room and were never returned after being reported. We also found black mold on the showerhead, which was clearly not being cleaned properly. This raised serious concerns about the overall cleanliness and maintenance of the room. After the missing items were discovered, the front desk was instructed not to allow housekeeping to enter our room anymore. Despite this, staff continued entering our room daily even after being told not to, which was unacceptable and invasive. The hotel is old, dated, and in desperate need of renovation. The condition of the property was nowhere near what was advertised online. Overall, poor service, poor maintenance, questionable cleanliness, and a frustrating experience. I would not stay here again.

Was a perfect location super clean, The service was spectacular.

Muy buenos y amables

Great hotel

muy bonito todo, aunque se me perdieron unos airpods

The room was very smelly, tv was very small, the internet was very weak and constantly interrupted. The bed was very hard and the AC was not working. We checked in and immediately checked out.

Muy bien ubicado, solo que no me incluía el desayuno.

ME ENCANTO LA UBICACION .

Muy limpio todo, la comida muy rica, los empleados muy atentos, definitivamente si volvería a hospedarme allí.

Esta muy limpia la propiedad y el personal muy atento y amable Pero en lo personal la comida no fue de mi agrado

Muy bien ubicado y cómodo para un par de días en la ciudad.

Room was large and clean. Bed comfortable. Wifi good. Plenty of hot water. Convenient location. Couldn’t avoid sewage smell even after switching rooms. Odor strength varied throughout stay. Certain rooms were being upgraded or repaired. Often was a chemical smell which would enter the room; we placed items at bottom of door to limit the smell. Furniture in other rooms was moved at 0100-0130 one night. Didn’t try the restaurant.

Su ubicación es excelente.

muy ameno, muy tranquilo el lugar, buena ubicación y la gente es muy amable y considerada

Todo perfecto

La ubicación, muy tranquilo.

Excelente locación y buen hotel