Front desk person very helpful and treat customers very nice, will back again

Apart from one young chap, the staff seemed little interested in their guests, particularly regarding breakfast, which was itself hugely disappointing. The rooms were average.

The hot breakfast was very cold and not nice. The location was 10-15 minute walk to the town centre. The breakfast could be more generous and fresher. It would have been nice if there is enough juice for everyone, not just water. The bathroom could have been supplied with bath mat and hand towel. The garden and the plants would be nicer if maintained regularly. There are litter in them and the path to the rooms could have been swept.

Clean room. Comfy bed.

The room did not feel completely clean. Very little water came out of the bathroom taps. There was no light in the room beyond one small lamp.

Las habitaciones son limpias, pero muy viejas y los servicios de muy mala calidad, no había internet

facilities was dark, old, dingy and not welcoming. Some of the staff was not friendly and there was no housekeeping services. No mention when checking in. I had to bring dirty towels for clean ones. Asked to clean out garbage cans, didn’t happen. Felt ignored. In addition, wifi (they say management is working on It & 12 days later still not working!) doesn’t work in rooms or hallways, thin old tatty towels & blankets, no air conditioning, leaky veranda, mouldy shower areas, no elevators, bugs/flies in bathroom. Totally unacceptable accommodations! Surprise to read 4 stars reviews on Expedia site!!!

this hotel can be an inspired scene for a ghost movie, with amenities in the 1930s, shaking internet, and a wind blowing dark garden. the staffs were trying hard but overall lack of money to make things to work.

Staff was very accommodating and nice even though there was a language barrier. The first room that they have had roaches in it. Staff changed my room. This hotel is no way near a 3 star hotel. Staff was very nice. Property wasn’t

El servicio de desayuno puede ser mejor.

Stayed at the hotel at the beginning and end of time in CR. Paid for breakfast twice and didn't get breakfast either time. First time it was because there was only two of us in the hotel so they decided to do breakfast 7-8 but didn't tell anyone. Second time I was told they couldn't cater for an early check out, not even a bread roll. The photos on the internet are much nicer than the place which is quite run down and bathrooms really need some work. Area is great to walk in to town for the day time though and has plenty of restaurants around it for the evening. WiFi is ok. Noise from closing gate and local train was annoying.

The property is dated and many things don’t work

Muy bien

The room was very dirty upon arrival. There foot marks all over the bathroom floors. There are also dirty marks on the wall as well. The sink doesn’t drain properly, you have to keep lifting up the plug to drain the water. What I like about the place is the garden.

La verdad pagué un adicional de $20 por una mejor habitación, tv no funcionaba, fundas y almohadas deterioradas lavatorio sucio y taqueado, despues de hablar con el encargado nos cambiaron a otra habitación pero la limpieza parece que no es el fuerte de la propiedad

Lovely gardens

The location and gardens

I stayed here for four nights & would sum up my stay as ‘barely adequate’. It is extremely loud, due to nearby bars, traffic, and flocks of noisy birds, making sleeping difficult. The mattress felt like sleeping on a sack of cement & the breakfast was basic. Finally, the staff was not friendly or particularly helpful. When I asked for an iron, the receptionist gave me one that was obviously broken. Stay elsewhere.

Excelente

La habitación estuvo bien, pero hubo un grupo de jóvenes que paso toda la noche de fiesta cerca de ella, en la propiedad del hotel, y casi no nos dejo dormir