Food is the best.

二人房很大 不錯！但睡不慣榻榻米，感覺有點硬。因為臨時訂房間，晚餐時間需按時有理解。但早餐時間本來在check in時選了9點也被確定了，但晚上又被通知改到8點半，就不太理解。其他服務整體不錯，只是用膳時間方面有點不靈活變通，需遷就用膳時間安排行程。溫泉不錯，食物則普通。 服務人員態度好👍環境也優美安靜，可以安靜地休息。附近沒有其他商品，只有酒店的商店，可買些手信和飲品，但選擇不多。整體大至上有4星！

Up in the mountain With stunning views Excellent service

很舒適的酒店，員工親切有善，有免費飲料，泊車方便。 房間很大很好，有美麗景色，非常推薦給所有去箱根的旅客。

飯店內環境無可挑剔, 房間很大很漂亮很驚喜, 只是位置比較偏遠, 建議不是自駕的旅客一定要在飯店用晚餐

因為行程關係所以沒有預約接駁車，手機也沒辦法撥號，所以是從巴士站走到旅館，大概20~30分鐘的距離。 櫃檯服務員有說，如果沒辦法用手機打電話，可以跟巴士站附近的旅館借電話預約接駁車，建議還是要用接駁車比較好。 有會說中文很可愛的服務員，對附近一些交通或是景點有些問題都有幫忙解答，也有建議行程怎麼走會比較順，例如像是遇到下雨可以改走哪些行程，可以在哪裡轉搭交通工具等等。 設施/客房環境整體來說是很乾淨的，早/晚餐的食物和服務也很好，沒有問題。 旅館周圍是比較安靜，如果想要享受安靜的住宿環境推薦這間旅館。

房間很大很舒適，和室房尤其適合小孩，室內泡湯池和室外泡湯池乾淨且方便景觀也不錯，公共浴池有準便備齊全的沐浴用品，很棒！飯店接送很方便！但附近走路無可到達的景點，須轉乘公車。

Room is large and clean but smell. Staffs are nice and helpful but will not stay in this hotel again.

環境舒適安靜，泡湯非常的棒，房間寬敞，窗外景色優美，是放鬆渡假的好地方，比較偏遠沒有地方可逛，是唯一可惜的地方。

景色がとても良かったです。

露天風呂が最高、硫黄の香り、木々や空、鳥のさえずり、癒されました。 お部屋も、目の前にゴルフ場が広がり、右手の遠くに霞んだ芦ノ湖などが広がっていて、よかったです。

Tout était très bien, personnel un peu rigide au niveau de la restauration. Seul bémol.

야외 온천이 무척 좋았습니다. 1층 무료커피 와 차도 좋았고 골프장도 훌륭했습니다

Room had great view Amenities and staff excellent

Hotel com arquitetura muito bonita, num lugar maravilhoso o jantar kaiseri é espetacular. Vale muito a experiência

Good location and good food

満足しました！

We had a pleasant stay overall. The hotel was clean, well-maintained, and the staff were friendly and welcoming throughout our visit. However, we were very disappointed to learn upon arrival that the onsen facilities can only be used by guests without tattoos. This restriction was not clearly disclosed during the booking process. One of the main reasons we chose this hotel was to enjoy the onsen, so finding out that we could not use the facilities after arriving was frustrating and significantly impacted our experience. We understand that tattoo policies may be common in some places, but this information should be clearly communicated before guests make a reservation so they can make an informed decision. Had we known in advance, we may have chosen different accommodations.

Beautiful gardens and traditional Japanese rooms. Onsens are wonderful. Staff were very friendly and helpful. Only problem is that the hotel is quite isolated, so you must rely on the hotel shuttle to drive up/down from the local bus route. Other than the hotel restaurant, there are no other restaurants/convenience stores anywhere close (15-25 minute bus ride away). Not many taxis in the area either.

It is a stunning property with a great onsen attached