客房很大 設施非常多，我們早早CI 打了保齡球、撞球 晚上看泳池水舞秀、又去棚湯泡溫泉 可以待很久的飯店

第一次入住體驗很好！客房非常大亦十分乾淨，服務態度非常好，淨係酒店範圍既設施可以只少留一整日，會建議自駕的家庭客去

Skipped breakfast because woke up late

客房整潔、職員、設施服務也非常滿意。

房間乾淨. 隔音很好

很舒服的飯店

雖然飯店在半山腰；但有專車往返車站還算方便！ 此次入住星館；是去年剛蓋好的新館！設備很新！服務態度很好！早餐晚餐都很棒！下次入住別府應該還會再選這裡！

酒店新穎，各項設施齊備，最佳度假酒店

整體很好，用餐環境漂亮，只是停車場及大浴場較遠不方便！

酒店環境寧靜，大浴場設施乾淨衛生，亦有娛樂設施適合兒童玩樂，早餐同晚餐食物種類豐富，亦都有提供嬰兒食品，適合大人幼兒，十分貼心。

設施幾好

地方清潔寧靜

非常龐大的渡假飯店，各種遊樂設施與伴手裡，精緻美味的多樣化餐點，服務親切且滿臉笑容的櫃檯人員，各種舒適又漂亮的的泡湯設施

為妻子慶祝生日，定左蛋糕同花，酒店員工合適安排在我指定時間送上和喝生日歌。感謝他們！

很新很大，食物很好，大浴場很大很靚，望很很遠。

整體不錯。房間舒適。星館自助早晚餐在頂樓，晚餐限時

餐食非常豐富，溫泉景色很美

Very Good Hotel

good swimming pool and spa

Too faraway to walk from Sora kan to the breakfast and dinner place at the Sugoinoi palace. Staff was not very friendly and hotel was too crowded. We felt like we were just one of many guests and not valued unlike some other small hotels in the region. Overall disappointed with the experience. To use the nice hotspring with view (Tanayu) and family hotspring pool, suggest to just buy a day ticket to use the facilities, which is much cheaper than staying there overnight.