We were in town for the ice festival. Every one of the employees we talked to were very nice and helpful. No issues with our room. We booked the biggest suite because we had myself, my husband and 6 kids. More than enough room for all of us! The 2 bathrooms and mini kitchen were definitely a plus and made our stay more enjoyable. Breakfast was great both mornings we stayed, fully stocked and lots of choices. The only issue we had was there were other guests that destroyed the pool area(clothes, towels in the pool, broken cups in the pool) which was no fault of the hotels. I would definitely stay again if we are in the area.