Clean & tidy, Warm atmosphere, Good service in helping the re-booking procedure.

Cheap and cheerful, staff very nice, and the traffic very well.

When we checked in , the reception said "she did not have our booking information". The room were full of book, no room for us. Asked me to call my agent about here is no room for us. I said "I don't have agent, I used Hotels.com. I got an confirmation mail from Hotels.com. I already paid.She said"The money is not give to us, it's pay for Hotels.com , so we do not have your money." She did not want to solve the problem on that time. Just told us to go , go fine another hotel. She spoke with her manager by phone. She did not even let us speak to her manager. She checked mail again and found out she had our information from Hotels.com , but she said that is not booking confirmation. Later on she gave us 2 choice. First was 1 double bed room on 1 floor, Second was give us two 1 double bed rooms on 2 floor. We choose second one.When we just got into the room she knocked the door and said she had another family room for us . We followed her there. The family room no. 115 was awful , in order to not sleep separately . We choose the family room. The family room looks like some people was taking a turn to stay here, not for guest. Unwashed glasses in the sink. Pile of dishes on the kitchen counter. Unfinished noodles on the cooker. Unfinished shampoo and shower gel in bathroom. Lighter and cigarette's ash on the desk. Broken cupboard and cabinet. Some foods in the fridge and kitchen. Hotels.com just said they have sent my complaint to the hotel. That's it.

服务和舒适度一般，不是真正的被子而是毛毯加床单，这点我不喜欢，而且毛毯上还有几根头发。没有烧水壶，不过有微波炉。交通还算方便，距离巴塞尔的tram13路电车终点站步行三四分钟，距离st louis的公交站frontiere步行十米左右

I checked the distance between Euroairport Basel (Mulhouse) and this hotel on Google, and it was shown just a walking distance of 1.1km. However, stepping outside the airport in midnight, I cann't find any pathway to walkout. Then it costs me Euro15 to take taxi for a 20 minute drive. Though it is not easy to arrive from airport, it is very convenient to arrive Basel SBB (railway station) by taking Tram 11 for less than 20 minutes. I contributed this to the very good city transportation system in Swiss, jsut like I was in Munich. The tram station is less 5 minutes walking distance from the hotel, and you can buy the ticket on the machine at the tram stop. There I saw the building of Novartis is not far. Breakfast costs Eur7.7. In comparing with another hotel I stayed on next day (Saturday), I wouldn't recommend this hotel for its location (no shopping nor restraunt nearby) as you may have no choice in the evening just stay in room.

Das Hotel ist angenehm und die Lage sehr gut. Die Verbindung an Basel super.

Lors de mon arrivée, je suis informé que le parking est complet et que mon véhicule doit être mis en stationnement sur la route.

Très bon rapport qualité prix

Room was clean, spacious with good amenities. Good location, close to transport links.

Gut

Breakfast was excellent but you asked “ did I enjoy the free breakfast “ well if it was supposed to be free it wasn’t , I was charged for on checking out.

Excellent location. Good pool Friendly staff Room met all needs

Hormis le parking payant et l’absence de stationnement à proximité, le séjour s’est bien passé. L’appartement est propre et fonctionnel. Le petit déjeuner est varié et assez copieux.

No han pasado a limpiar ni un dia de 5 de estancia. Ni limpieza ni cambio de toallas.

This place is defined due a refurb. The furniture is dated, the carpet stained and the rooms are not soundproofed at all so it is very noisy at night from people in other rooms. Cheap and convenient parking and friendly, helpful staff stopped this from being a total write off.

Endroit calme et parfait pour excellent séjour

Only thing to improve was towels. Had 1 large one ( they consider it large but not really very big) and one small one each for a 3 night stay so didn’t use the pool! Room not cleaned - fair enough but change of towels or at least one extra for swimming pool would have been nice. Also a coffee machine provided but no pods to use - no tea bag’s or anything like that. Did get offered a twin room but had a horrible smell so stayed with double bed.

Menü yeterli

Clean, tidy and functional. Staff very helpful and proficient in three languages. Pool to myself each time I used it. No breakfast ordered as fabulous boulangerie just across the road. Easy to access tram links into Basel. Much more cost effective and personable than staying in the city. Try Wok 68 and the bistro too if you are staying.

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