We got the all inclusive package and the staff was consummating to my friend that is gluten free. The staff is not all bilingual if you do not speak any Spanish. The hotel was nice. There is no AC in the summer just heat. The heated pool was not warm. Pools were fairly dirty. We loved the location and the meals. Breakfast ends a little early but overall it was very convenient and well worth the money

Very relaxing, lovely people and reasonable pruces

Wechselndes Buffet ud Themen beim Essen. Saubere gut eingerichtete Zimmer. Tolles Abendprogramm Und super Pool und belebte Umgebung

Lovely hotel with incredible views over the sea, very nice pool, good location with restaurants etc nearby and a 15 mins walk to the main part of Puerto de la Cruz (a bit steep on the way back). Plenty of parking within 5-10 mins walk. Breakfast is good, only negative is that the lifts are quite slow.

Jättefint hotell med allt man behöver för en skön vistelse. Rent och snyggt, trevlig personal.

Good

Struttura molto bello, camere con finestre ampie vista mare. Di notte di sentiva il suono delle onde. Sala colazione eccellente. Tutta a vetrate e con ogni tipo di alimento. Frutta buonissima. Lato negativo: letti, la nostra camera era una tripla e il letto matrimoniale era molto piccolo. Personale: di poche parole, non ci hanno supportato alle nostre richieste.

Ja

The staff is very friendly. The hotel is more like a 4 star at best as it is starting to show its age a bit. The breakfast was good, however, the staff could hardly keep up with the tremendous amount of people. The location of the hotel is fantastic!

Parfait

This cannot be a 5 Star hotel. It should not be more than 3 stars. It is a very old hotel, staff was not helpful, we paid for breakfast during booking but they said its not included in spite of me showing them on the booking app. Location is not ideal, its very far from the airport and main lively area, unless you have a car its not convenient getting anywhere. Amenity timing is not good, bathroom and room also was not the best. The only good thing about this hotel was the view from the room-ocean view, that's it. We paid a lot for a 5 star experience but were disappointed.

Yes it was, didn’t try the pool this time had to deal with my drunk friend 🙄

Camera molto spaziosa con vista mare stupenda!

Très bien

Chambre propre Sale a manger aussi Bon personnel

The staff was polite and helpful, the view from the room was outstanding, the food was good. The only issue was the noise made by the chairs in the dining room from the 14th floor but if you wake up before breakfast and go to bed after dinner, it is not an issue.

What I liked: - room size - comfortable large beds - ocean view - poached eggs - nice staff - welcome drink in the fridge - safe What could be better: - decor ceilings and walls in corridors were looking very old and tired with stains and peeling paint - gym (this gym is of 3 star) only one treadmill, very few weights (looks like most were stolen) - dirty dishes (on 3 days) - food variety I would say this hotel rates more as 3.5 stars.

Everything was exceptional, i can't wait to return!

Yes

Personal sehr freundlich. Zimmer war schön