服务和员工都非常棒。从机场接机到送我们离开，员工们都非常友好、热情周到。女儿说下次来曼谷一定要住这家酒店，因为她真的很喜欢这里员工的友好服务。意大利菜也超级好吃。我们点了两份开胃菜、两份主菜和一份甜点，每一口都美味极了。房间宽敞干净。我们一定会再次入住。

今天是12月31日，酒店价格翻了一倍多，但我还是没能按时入住。服务也很不及时。如果服务质量不行，他们就不应该接待太多客人。感觉不像是一家五星级酒店，完全不值这个价钱。以后我再也不会选择这家酒店了。

同类酒店中最好的...靠近轻轨站

Furniture dah mulai tua tp tetap terawat dan bersih, lokasi ok banget!

The room was very clean, and the staff were very friendly!^.

Breakfast was excellent, it was close to anywhere. Near 7/11. But it's hard to get a taxi, so I went for Grab.

Hotel nya bagus kamarnya bersih untuk muslim breakfast menu nya kurang banyak. But all good!

Strategically located in Bangkok center. Near Chit Lom BTS. Staff is friendly, pleasant stay with great facilities, room, and food. Highly recommended.

เช็คอินตั้งแต่เที่ยงบอกห้องยังไม่เสร็จได้บ่ายสองครึ่ง แต่สุดท้ายได้ห้องตอนสี่โมง!

Have a good time when stay in this hotel. The facilities were great and will come back to this hotel again when I am back to Bangkok

ห้องนอนสะอาด พนักงานยิ้มแย้มแจ่มใส อยู่ใจกลางเมืองเดินทางสะดวกมากๆค่ะ

Kamar yang sangat nyaman dan dekat dengan mal central world, recommended.

Tuyệt vời , phòng sạch sẽ, nhân viên phục vụ nhiệt tinh

Got checked in to an occupied room. And yes they upgraded my room for their mistake, but it is still unacceptable. And since the actual room occupants weren’t in their room atm, they are probably not aware. This shouldn’t have happen in any way. Requested for cab and was in the queue list. Somehow, someone just jumps into the queue and took our cab. Really thought my first stay at renaissance would be pleasant. Unfortunately, not.

我在这里度过了一段美好的时光，酒店标准为 10/10，非常干净，房间比预期的更漂亮，工作人员细心且非常有礼貌，早餐丰富，位置便利，步行即可到达酒店附近的大型购物中心。

The room is very warm and lighting. The pool is amazing.lobby has nice fragrance. The staff is friendly. Breakfast has so many options. The location near Emerald Hotel just 4 minutes walking.

Here I want to share my dissappointment experience staying at renaissance bangkok. I stayed from 13-25 june 2018. (it’s cost a fortune, as we know this is 5 stars hotel). And it’s normal if we expect to received good services. We requested non smoking room, but they gave us the room that was smoking room a month a go, and they said they cleaned it but we all know that the smell still there every time you enter the room. You should know better than this! The most unforgivable thing is my wife’s fav “play cdg” t-shirt lost in the room!! Can u imagine how bad the security system there ?? I tried to talked with the staff and asked about solution, they checked with their housekeeper, but she is off and refused to come to explain. There’s no cctv because it’s not pointed to the room. The only solution they offered is compensate to give free airport transfer.!! Maybe for some people said “it just a t-shirt, why make it like a huge drama??” but the things is, I lost it in the room!! And for the record, this is not drama, I didn't gain anything from this! I’m the one who lost something here. And the way they handle this problem is not professional enough to be a 5 stars hotel. Considering i’m not a client who stay just 1-2 days. I stayed here for almost 2 weeks for heaven’s sake!! I’d expect the hotel staff to tried harder to help solved this problem!! So for those who plan to stay in this fancy hotel, please be aware of your belonging! Even though this is 5 star hotel it’s not guarantee that they will have good protection and security system. And for the hotel staff, please improve your security system and train ur staff to behave. I don’t want to blame the housekeeper but from the key record it shown that just us and the housekeeper’s key that unlocked your room. So u guys can think about it. Be save and be aware no matter where u are. I swear I won’t be back here.

Great atmosphere. Great service. Near the mall. Food is great

Good location next to the bts station. Good staff at reception.

The receptionist was very warm, fast, and helpful. The room is very good, the pillows are fantastic. Breakfast is also delicious. Nice hotel.