This hotel is advertised as 5-star but feels more like a dated 4-star at best. The rooms and facilities are old, with several things broken in our room.
The “all-inclusive” label is misleading everything comes with extra charges.
Sunbeds cost extra, and the indoor pool, sauna, and steam room are €20 per person for just one hour. Certain foods from all inclusive food courts come at an extra charge.
The food was very poor and barely edible looked like a pile of vomit.
The spa is massively overpriced double the rate from other 5* Resorts (€70–€200) and the massage was so bad it left me in pain for days.
There were others also complaining of the very poor quality massages.
The extra charges add up fast by checkout, we’d spent almost the same amount as a full flight-and-hotel package for one person.
All Pools were overcrowded with kids even during quiet season, making it impossible to relax.
The whole resort feels like a money trap. The on-site shops are priced at 10x normal prices, and tour reps constantly roam the hotel trying to sell excursions at double the usual rate. You’re better off booking through GetYourGuide.
Service didn’t feel welcoming, especially for South Asian or Black African guests, you feel stared at by other guests the whole time there which can be very uncomfortable.
Overall, it’s far from a 5-star experience, and I wouldn’t recommend it. Jaz Bluemarine is no better, as it’s directly linked and shares the same buildings and facilities.
