Feel nice

Staff is friendly, bed is good. But other facilities are poor.. stain everywhere, on carpet, wall, light switch door....down light on top of the bed is keep flashing.... at night, I would like to find a staff, but no telephone in the room, i downloaded the app for live chat, but it say it is too late, so ask me to call a number, but the number is incorrect..... finally, I got to go downstair and look for a staff, which he was doing a checkin for 20 vistors, and i wait for more than 20 mins..

The bathroom was really nice.

Great hotel with a really good vibe. The room was spotless and very comfortable. There was a Starbucks inside the hotel and a good sized bar/restaurant.

Hotel was excellent. Room was very tidy and breakfast was lovely. Only negative was that for late arrival from airport, there was no room service option and staff didn’t mention it on check in

Clean room. Looks like I stayed in a brand new renovated room. There is a lot of building work being done with the lift to my floor being out so had to walk the rest of the way up stairs which wasn’t a big issue for me.

Clean and good food. Comfy bed.

Room was newly decorated comfortable and lovely. Breakfast was fine but not much variety. Staff in hotel and restaurant were really friendly and helpful but some gym/pool staff were fixated on their phones and not as helpful to visitors! Not enough locker keys for visitors to loan which for the pool.

Rooms are lovely. But, upgrade to club room is pointless, pay for parking and pool access separately. At times on weekends the pool is unusable due to lane ropes and swimming lessons. Every exchange with staff felt like the guests were an inconvenience.

Very friendly staff. Room was clean and functional . A lot of building work going at the moment ( not noisy)

Please be aware that there is a lot of essential work being completed outside which is causing disruption and issues with parking

Facilities are great and staff really helpful. I'll stay again when in the area!

👍

Avoid - overpriced, lots of add ons and service poor. Better value at other hotels nearby. Extra cost if you arrive an hour early Extra cost to use gym ( not highlighted anywhere) Slow service lunch - over 45 mins for food to arrive Breakfast was a mess - no staff - dirty tables - food low.chaotic and poor experience.

Disappointed that the room AC wasn't working and its 28° degrees. We were given just one fan to share between 3 people. 6am we had maintenance man banging on doors for good 15 mins and woke us up,so wasn't a great experience.

Breakfast was good and a variety of foods on offer

Checked in, saw room was on a floor with lots of kids running about the hallway, also right at the elevator, and an adjoining door to noisy neighbours. Wasn’t allowed to change rooms without £100 change fee. Next morning, iron wasn’t working. Breakfast had 2 girls rushed off their feet, told that all food that was available was out I asked about croissants and pastries, told they had run out (this was at 0855) Over all terrible stay, would have been better and cheaper at the premier inn 2 mins away.

Room was clean when arrived apart from the spoons and cup being dirty which was not good so I had to ask to get replaced. The hotel is under construction so bear in mind that there is alot of building work and people about so if your looking for a quiet get away this is totally your choice as there is alot of people there which i found overwhelming . Breakfast was good apart from there was no cups for like getting juice or water so had to take the tea cups thats on the table which wasnt really ideal but other than that stay was pleasant just didn't like how busy this hotel is , also this hotel has got a gym and spa and bear in mind it gets very very busy here and looking for parking there is very limited so either leave the car park or risk losing your spot nonetheless it was all good but could be better.

More of a gym and loud bar than a hotel . Breakfast was horrible

It’s a bargain for the price, front of house staff were amazing