Feel nice

Staff is friendly, bed is good. But other facilities are poor.. stain everywhere, on carpet, wall, light switch door....down light on top of the bed is keep flashing.... at night, I would like to find a staff, but no telephone in the room, i downloaded the app for live chat, but it say it is too late, so ask me to call a number, but the number is incorrect..... finally, I got to go downstair and look for a staff, which he was doing a checkin for 20 vistors, and i wait for more than 20 mins..

Easy check in, the room had everything you need.

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Sometimes I can check in at 14:30, sometimes they won't let me until 15:00 - depends what staff are on. Rooms still need minor maintenance - bathroom door won't shut, toilet roll holder falling off, carpet all frayed at bathroom threshold. Restaurant/bar - no complaints.

Lovely hotel, really good interier and room size.

No phone in the room so very difficult to contact reception

Work going on in the hotel.Lovely room with all i need but the drilling noise today was just too much i went out to sit in my car instead.Brilliant staff... so helpful.

Good condition rooms but the beds are really hard and uncomfortable was much better sleeping on the floor than the bed

The bath/shower drain was particularly block and didn’t drain very well. I wasn’happy paying an extra £5 a day parking, and the same for the gym! Also a payment was taken from my account from a different one of the hotel chain!

Nice enough, maybe a bit faceless. No issues or problems

Everything was perfect but the room was quite cold.

Everythink was clean and the breakfast option was amazing The only thing i didnt like was that ther was to many people in the pool and leisure facilities what ment that me and my partner couldnt use!!

Clean and comfortable room and facilities.

Room wasnt dirty but sufaces didnt feel clean throughout

S

Very tired room - Room was dirty, carpets were tired and not hoovered, armchair had rubbish behind it, scum around shower areas, doorframes badly scuffed and damaged and desperately in need of decorating. Loud banging from outside like pipes were rattling all night on top of flat roof. Terrible WiFi signal that kept dropping out making it hard to complete any work. Overall, the hotel is desperately in need of decorating and carpets replacing. Such a shame as the staff were lovely, but the overall hotel let them down

My room although nice enough it was in need of repair, panels hanging off, crack in the window and in desperate need of painting especially bathroom. Disappointed that there were no USB sockets.

The pool, sauna and gym are great. Plenty of eating options. The staff are very helpful but there are currently building works going on and we found issues with plumbing in our room. This spoilt the visit for us this time.

I've stayed a this hotel for many years but sorry to report that I was disappointed on my last stay. The rooms are looking tired now and need some attention. Sink and shower didn't drain, shower head was filthy. Needs sorting ASAP