综合评分和评论 ITC Gardenia, a Luxury Collection Hotel, Bengaluru

Excellent property with good service

best-in-class ambiance and quality of service

Lovely hotel and excellent service.

Really nice hotel, but balcony was taken over by pigeons

Clean and very comfortable rooms. Excellent food. Good service.

Every thing is great except outdated phones hard to push room dividers and shower situation needs to be fixed leaking water into outside the shower door Their buffet staff are very good and helpful Actually I should say outstanding

The hotel room was nice and very clean. I stayed here with two friends and booked a suite, which included breakfast. The three of us checked in with our passports and IDs, which took a while. They put our luggage through a bag scanner and then separately scanned our bodies individually. This whole process took longer than airport security. The next morning I went down to breakfast alone while my two friends were getting ready. While I was having coffee, the manager at the restaurant came over and told me that he overheard I ask for a table for 3. I said “yes, the other guests in my suite will be joining shortly.” He then told me I had to leave the restaurant because I had unregistered guests. I was very upset, and immediately spoke to the front desk who said that the restaurant manager had just made a mistake. They were very apologetic, but it really ruined the experience at this hotel for me. I think for the cost of the hotel, you could find better service in Bangalore.

At first glance the property and room looks great. However once you spend time at the hotel and in your room you start to notice that the property is dated and in need of major refurbishment. Bathroom are have not been cleaned well over the years and it shows. On both days, the bath towels felt damp to the touch which is a horrible feeling when you want to dry off after a shower. Rooms also are just cleaned on the surface and not properly cleaned over the years. Kettle was unclean outside and inside. Phones were filthy. The hotel has a free Happy Hour where drinks and nibbles are served. This is crowded and the behaviour of guests rushing the bar for drinks and free food is appalling. The hotel needs to figure out a way to control this. Breakfast buffet is okay thankfully. Staff are very kind and helpful. Very poor experience. Thankfully only stayed 2 nights. Will never book at an ITC property again.

Excellent

This hotel is very nice. Definitely worth the 5*. Most of the staff at the hotel are really welcoming, nice and knowledgeable. Majority of them will go the extra mile to make your stay at the hotel really comfortable. Rohit who works at reception is exceptional. He is such a great employee and every morning he took time out to greet me, shake my hand and ask how I am and if I have any issues/questions. He provides top quality service and he is the reason why ITC Gardenia should be rated 5* purely down to his hard work. The room is lovely and big. Everything about the room is fine, bed, shower etc etc. the restaurants in the hotel are great and at good price and the canapés from 18:00 - 20:00 is a great idea. This hotel is very close to local attractions. The only thing I don’t like about the hotel is few staff members who work at the spa/gym. They aren’t helpful and feel like they are watching what I do. The spa is not recommended. I had a facial done and it did not last the allocated time and generally I don’t feel it was good. I had 20% discount and with them knowing that, I feel they just gave me the most expensive treatment to cover that discount. If Rohit is the honest member of staff, the staff at the gym/spa ruin it. I would stay at this hotel again and again but will for sure not make the same mistakes of using the gym/spa.

Good property

very good

Bad Experience. Room was Dusty, Balcony was Dirty, Power Points were Broken, Lots of Scratches in the Furniture. I asked for Ginger Tea. It was over Boiled and No taste of Ginger.

Complimentary snacks were very tasty

Give for dogs . Everything is wrong here from staff , cleanliness. Especially food can’t believe this is ITC .

Great exoerience

Visited for business reasons. Need little upgrade in telephone services and electric safe.

Property needs some updates. The staff is not well trained. Many items on in room dining menu are not available. Service in restaurants is slow and sloppy. Restaurant options are limited

No proper guidance from security staff when i drived in, had to take a de tour. Car was taken to parking before i could take out the luggage. I had half board as part of my stay, still waited around 10 minutes for restaurant staff to confirm, which they did going to checkin lobby before they let me go after dinner. Not sure what legacy software they use, as these details are not shared. Toilet accessories need refurbishment. While checkout time is 12 PM, i was locked out by 11 55 only. Felt that dinner is good and breakfast not up to the mark.

It's a nice hotel to stay in. I usually stay here whenever I'm in Bengaluru. Of late, service at Cubbon Pavilion is lacking a bit. You order food or hot drinks at breakfast and they tend to forget and you are having to chase several times. This is the only complaint I have.