Firstly, I'm not first time stay in this hotel, however this time they give me unforgettable memories. Please provide more customer service training for the staff, the front desk staff look like unhappy all the time, please smile for the guest

The staff was fine and helpful. The food at the hotel is good but, the beds, pillows and shower accommodations are horrible..

Très grandes chambres et bonne literie. Le plus est le spa à 10€ l’heure

お部屋は清潔でベッドも大きく良かったです。クリスマス後と言うこともあり、スタッフが足りていないように感じました。受付のスタッフもサービス精神に欠けていたように思います。理由として、部屋で飲む飲み物の氷を受付まで取りに行きましたが、「どこでもらえるかわからないから、向かいのレストランに聞いてみて」と適当な返答をされました。あまり新設な対応ではないと感じました。

Quite worn out hotel, signs of tear and wear everywhere. Does not look or feel like 4*, more like 3*.

Great stay

Top!

Oda idare eder. Personel iyiydi

Stanza spaziosa e pulita. Hotel molto grande. Palestra piccola ma attrezzata. Steakhouse buona e pizzeria top

Cleaned and friendly employee

Very nice and beautiful place.

Very nice and beautiful place

Ok

Buena Habitación, pero con aire acondicionado malo.

Convenient location to restaurants and onsite wellness centre.

The worst part was the room temperature stayed between 25.5-25.8C (78F) despite us adjusting the thermostat. Opening the window didn’t help. The front desk was informed and told us they would change the toom temp to 19C and we can switch rooms in 30 minutes if no improvement (No change offered right away despite me telling them we had a maximum of three hours to sleep before needing to go to the airport.) I was somehow able to falls asleep eventually but my husband didn’t get but maybe 30 minutes of sleep. Also, we could feel all the springs in the mattress. It was the most uncomfortable bed we slept on after almost two weeks in Croatia. Wouldn’t recommend staying there.

Pas de déjeuner pour les gens qui prennent l'avion töt

Very convenient to the airport, food and beverage choices on site. Nothing to explore in the area as the hotel is in an industrial area. We had a 6 am flight out so it was perfect. The hotel room was lovely. Very dark and very quiet.

Filthy, rowdy and uncivilized guests, tired, worn-out property, feels like something you'd find in Pyongyang. I had to walk what felt like a quarter of a mile from the check-in desk to the room through a maze of corridors and had to carry my heavy luggage up and down the flight of stairs. Unhelpful and uninterested staff.

Very convenient stay if you have to visit the US Embassy in Zagreb. Only 10 minutes to walk. The staff was extremely friendly